Associate Director, Client Engagement

Company Description

Tasked with tackling a labyrinth of payers and organized customers, with limited resources, payer marketers can sometimes feel trapped between a rock and - well...you know.

Which is why our clients need an agency that knows how to rock in a hard space. Since day one, Payer Sciences has approached managed markets from a different angle. We firmly believe the truth lies in the data. We relentlessly analyze what formulary decision-makers and prescribers actually do, revealing patterns and practices that impact stakeholders across the treatment journey, and drive bottom-line results.

This disciplined approach requires an investment in sharp minds and multiple perspectives. To that end, Payer Sciences has assembled a flat and flexible organization, with analytics, consulting and communications living together under one roof-as one fully aligned team-so that we’re always ready to rock. No matter how hard the space.

Payer Sciences is part of Publicis Health North America, and a subsidiary of the Publicis Group (OTCQX: PUBGY).

The Associate Director, Client Strategy and Execution is a developing account owner responsible for leading significant work streams, smaller accounts, or defined portions of larger accounts under the guidance of a Director or Senior Director. This role is responsible for translating client needs into strategic direction and executable plans while building stronger judgment in client relationship management, financial stewardship, resource planning, growth, and team leadership.

• Functions as a developing account owner, with responsibility for smaller accounts, major work streams, or defined portions of larger accounts.
• Builds toward full Director-level account ownership by taking on meaningful client relationship, financial, staffing, and delivery leadership responsibilities.
• Expected to bring Directors well-developed recommendations, not simply unresolved issues.
• Begins to connect execution, strategy, client needs, financial stewardship, and team development into integrated account leadership.

• Serve as the responsible lead for smaller accounts, major work streams, or defined portions of larger client engagements.
• Drive day-to-day client engagement where assigned, ensuring priorities, next steps, risks, and decisions are clearly managed.
• Support primary client relationship ownership by building trust, showing command of account details, and raising appropriately.

• Lead account planning inputs, quarterly business planning support, Market Access strategic advisory inputs, and strategic ideation for assigned areas.
• Contribute to organic growth strategy, opportunity development, proposal materials, and conversion support.
• Translate client, payer, market research, advisory board, competitive, and access insights into strategic recommendations.

• Lead multi-workstream delivery where assigned, connecting project execution to client strategy and account priorities.
• Provide strategic review and quality oversight for client work before Director or Senior Director review.
• Manage workshop design, planning facilitation support, and strategic partner coordination within assigned scope.

• Support resource planning, account staffing recommendations, budget stewardship, margin awareness, and financial tracking for assigned accounts or work streams.
• Identify resource constraints, scope risks, operational inefficiencies, and opportunities for improved delivery.
• Raise account, financial, and delivery issues with clear recommendations.

• Coach Senior Managers and Managers on client communication, workstream ownership, critical thinking, and delivery quality.
• Support promotion readiness and bench-strength development by creating opportunities for team members to take on broader ownership.

• Developing account ownership
• Client relationship management
• Strategic planning support
• Financial and resource awareness
• Multi-workstream coordination
• Strategic review
• Coaching Managers and Senior Managers
• Issue judgment