Associate Director, Change Management and Communication, Enterprise Delivery Office, Patient Support Services

Main Responsibilities

• Execute comprehensive change management plans for PSS initiatives, ensuring timely delivery of all communication touchpoints.
• Manage day-to-day communications: draft content, coordinate distribution channels, and ensure consistent messaging across platforms.
• Ensure timely, relevant information for stakeholders (employees, leadership, external partners) throughout the change process.
• Act as primary point of contact during change initiatives; facilitate meetings, workshops, and feedback sessions to drive engagement and alignment.
• Collaborate to develop clear messaging and materials (presentations, emails, FAQs, talking points) supporting organizational objectives.
• Coordinate with senior leadership, HR, and cross-functional teams to deliver effective messaging aligned to company values.
• Monitor communication effectiveness via surveys, feedback, and engagement metrics; analyze feedback and recommend improvements to the Director, Operations and Change Management.
• Maintain dashboards/reporting for communication reach and engagement.
• Implement and maintain metrics/KPIs; provide regular leadership updates on activities, engagement, and progress.
• Manage tactical execution of multiple initiatives at once; meet deadlines and ensure high-quality deliverables.
• Coordinate logistics for training sessions, town halls, roadshows, and other engagement events; integrate change/communication activities into project plans.

• BA/BS degree.
• 5+ years’ experience in change management, communications, or organizational development (pharmaceutical/healthcare preferred).

• Experience executing communication plans and implementing change initiatives.
• Strong relationship-building and stakeholder influence skills.
• Proven ability to manage multiple projects with high attention to detail.
• Hands‑on tactical communication strategy execution and stakeholder engagement.
• Strong project management/coordination; excellent written/verbal communication.
• Data/metrics experience to assess communication effectiveness and inform decisions.
• Working knowledge of change management methodologies (Prosci or similar certification a plus).

• Advanced degree (MBA, MA in Communications, or related).
• Experience in patient support services or related pharmaceutical environment.
• Proficiency with SharePoint, Teams, email platforms, survey tools, etc.

• Up to 10% travel.