Senior Director Field Effectiveness and Capability Enablement

Job Title:

Senior Director Field Effectiveness and Capability Enablement

Location:

Cambridge, MA

The Customer Facing Capabilities (CFC) organization is designed to drive excellence in field operations and commercial execution across Sanofi's North American business. This team supports field teams through capability building, process optimization, and technology enablement — delivering impact across Field Learning & Development, Field Deployment & Incentive Compensation, CRM, Field Reporting & Engagements, Field Sales Analytics, and Change Management.

Join the team redefining how Sanofi's field organization operates, learns, and delivers. This Director role sits at the strategic intersection of AI innovation, field capability transformation, and cross-enterprise partnership — serving as a catalyst for future-readiness across Sanofi's North America field organization. You'll challenge conventional ways of working, broker strategic alignment across GTMC and business units, and drive the identification, design, and scaled delivery of AI-powered capabilities that position Sanofi as an industry leader in pharmaceutical commercial operations.

This is a role for a strategic thinker and collaborative influencer who can navigate complexity, build coalitions across diverse stakeholders, and translate emerging possibilities into practical, scalable solutions that advance both field performance and organizational readiness for the future of commercial engagement.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Strategic Partnership & Future-Readiness Leadership (40%)

• Serve as strategic partner and thought leader across GTMC, business units, Digital, Commercial Operations, and People & Culture — driving alignment on the future vision for field capabilities and challenging existing paradigms on how field teams work, learn, and engage
• Broker cross-functional collaboration to identify emerging opportunities, surface unmet needs, and co-create innovative solutions that advance field effectiveness and prepare the organization for AI-enabled, data-driven commercial execution
• Challenge the status quo by bringing forward industry trends, competitive intelligence, and emerging AI/technology capabilities — facilitating strategic conversations that push stakeholders to rethink traditional approaches to field enablement, learning, and performance management
• Champion cultural transformation toward future-ready ways of working, building organizational appetite for experimentation, continuous learning, and adoption of next-generation tools and methodologies
• Drive thought leadership on AI enablement and field innovation — representing field needs in global transformation programs, influencing enterprise digital roadmaps, and presenting strategic recommendations to senior leadership to secure sponsorship and investment
• Establish strategic partnerships with Digital, AI solution providers, technology vendors, and implementation partners to ensure Sanofi remains at the forefront of commercial innovation
• Monitor industry trends and best practices in AI for field forces, sales enablement, and commercial operations — translating external insights into actionable recommendations and strategic initiatives

AI Enablement & Capability Innovation (Strategic Focus)

• Identify and champion the piloting and scaling of AI-powered tools and solutions that enhance field productivity, insights generation, customer engagement, and decision-making (e.g., next-best-action, AI-assisted coaching, generative AI tools, predictive analytics)
• Partner with Digital and Customer Engagement…