Head, US E-Commerce

About The Job

The Head, E-Commerce is a senior commercial leader within a commercial Business Unit in a health care company and responsible for defining and driving the strategic direction of the company's B2B digital commerce platform. This role operates at the intersection of business strategy, customer experience, and digital capability - translating complex market dynamics into a clear, actionable e-commerce vision that delivers measurable growth.

Job Title:
Head, US E-Commerce

• Location:
  
  Morristown, NJ

Our organization in North America Vaccines is growing fast, and we're always looking for talented professionals to join our Commercial Operations' team.

We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing Progress to make a real impact on millions of patients around the world.

Our Commercial Operations team aims for excellence. We offer a diverse and dynamic environment that is growing at pace.

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

• Own the end-to-end B2B US e-commerce commercial strategy, defining the vision, priorities, and multi-year roadmap that drives customer acquisition, retention, and revenue growth.
• Act as a general manager for the US e-commerce business, developing strategic initiatives for growth to ensure the roadmap reflects commercial goals and evolving customer needs—while working successfully with Digital and CX organizations accountable for technical delivery and engineering
• Translate macro trends, competitive dynamics, and customer insights into differentiated strategic positions; build the business case for investment and present recommendations to VP, SVP, and business unit head-level stakeholders.
• Identify and evaluate new business models, market expansion opportunities, and innovative channel strategies to position the company as a leader in digital B2B commerce within the healthcare sector.

• Develop and oversee e-commerce strategies targeted at deepening existing customer relationships and reducing churn, with a particular focus on healthcare providers, institutional buyers, and other B2B account segments.
• Identify friction points and opportunities across the end-to-end digital buying journey; partner with Digital and Marketing to design improvements that increase customer lifetime value.
• Define and monitor key performance indicators (KPIs) for platform adoption, customer engagement, digital revenue contribution, and retention; hold the organization accountable to outcomes.
• Collaborate closely with the sales organization to ensure e-commerce and rep-led channels are complementary and mutually reinforcing—creating a seamless omnichannel customer experience.

• Maintain a continuous pulse on emerging B2B e-commerce trends, competitive moves, and adjacent industry practices (particularly in healthcare and life sciences); translate insights into strategic recommendations.
• Champion a test-and-learn culture, working with the team to design structured pilots and experiments that validate new commercial ideas…