Senior Business Analyst

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

At Coaction, we’re a unique mix of leaders, achievers, thinkers, and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Hybrid – Morristown, NJ

Information Technology

The Senior Business Analyst, Underwriting Solutions leads business analysis efforts to support the design, delivery, and optimization of underwriting technology solutions across multiple lines of business. Acting as a key bridge between business and technology, this role partners with underwriting, product, and delivery teams to elicit, analyze, and translate requirements into scalable system solutions, while supporting end-to-end delivery including design, development, testing, and production support.

The role also drives process improvements, ensures high-quality and traceable deliverables, and leverages modern tools, including AI solutions such as Microsoft Copilot, to accelerate requirement development and enhance delivery efficiency.

• Accurately and efficiently elicit, challenge, and document scope, processes, and requirements while bringing change sponsors and stakeholders along the change journey.
• Produce high-quality deliverables, including user stories and functional and non-functional requirements.
• Lead requirements gathering for insurance-related projects, such as policy, claims, billing, and underwriting.
• Analyze current insurance business processes, identify inefficiencies, and suggest improvements to optimize workflows.
• Collaborate closely with stakeholders, including product managers, underwriters, and technical teams, to clarify objectives and define solutions.
• Work closely with development teams to ensure solutions align with business requirements.
• Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
• Ensure traceability of requirements and user stories throughout the entire change lifecycle.
• Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
• Build relationships and trust with senior stakeholders, understanding their goals and desired outcomes.
• Implement continuous improvements to evolve how we approach Business Analysis and Design.
• Leverage AI-powered tools such as Microsoft Copilot to streamline and enhance the requirements lifecycle, including drafting documentation, summarizing stakeholder inputs, performing impact analysis, and ensuring high-quality, consistent BA deliverables

• Bachelor’s degree in business, IT, or a related field; insurance certifications or designations (e.g., CPCU, AINS) are a plus.
• 10+ years of experience operating as a Business Analyst, with experience in the insurance industry (commercial specialty lines preferred).
• Knowledge of insurance principles, including policy lifecycle, claims processing, billing, and underwriting.
• Proven ability to elicit requirements and deliver high-quality business analysis deliverables.
• Familiarity with insurance software solutions, with Duck Creek preferred.
• Strong facilitation skills for reaching consensus on scope, design, and implementation decisions.
• Knowledge of Jira and data analysis.
• Proficiency with business analysis tools, techniques, and methodologies in various delivery frameworks, including Agile.
• Strong relationship-building skills across…