Associate Director Field Effectiveness and Communications

Job title: Associate Director Field Effectiveness and Communications Location: Cambridge, MA / Morristown, NJ

The Customer Facing Capabilities (CFC) organization is designed to drive excellence in field operations and commercial execution across Sanofi's North American business. This team supports field teams through capability building, process optimization, and technology enablement — delivering impact across Field Learning & Development, Field Deployment & Incentive Compensation, CRM, Field Reporting & Engagements, Field Sales Analytics, and Change Management.

• Drive standardization and continuous improvement across field operations processes
• Remove barriers between field-facing functions and accelerate best practice sharing
• Free up field teams to focus on customer engagement and commercial execution
• Clarify accountabilities for day-to-day field activities and long-term capability improvement
• Realize efficiencies and economies of scale across North America field operations
• Accelerate adoption of next-generation tools and ways of working

The Associate Director, Field Effectiveness & Communications serves as the primary communications lead for Sanofi's Customer Facing Capabilities (CFC) organization, supporting North America field operations. This role will partner with cross-functional teams to develop and execute internal communication strategies that keep the field organization informed, engaged, and equipped during periods of workflow enhancement, system updates, and broader business transformation. This role plays a critical part in translating complex, technical changes into clear, actionable messaging while building the trust and alignment needed to drive adoption.

In addition, this individual will support key stakeholder engagement programs — including Field Sales Leadership feedback loops, and CFC Champion governance — ensuring that the voice of the field is heard, acted upon, and continuously integrated into CFC's ways of working.

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Serve as a trusted advisor to CFC leadership and senior business stakeholders, aligning on messaging, timing, and channels for key organizational announcements.
• Lead authentic, two-way communication of change initiatives, creating space for dialogue so field stakeholders feel heard, informed, and empowered to take ownership of transformation.
• Anticipate field reactions to change and shape messaging strategy to build understanding, trust, and genuine buy-in — using AI-generated sentiment analysis and engagement data to inform, not replace, human judgment.
• Partner cross-functionally with Change Management teams to co-develop communications strategies for strategic transformation initiatives impacting the broader field organization.
• Advise CFC on communication best practices, tone, and positioning, drawing on AI-supported research and benchmarking to strengthen recommendations.

• Facilitate and continuously improve the Regional Business Director (RBD) / Zone Business Director (ZBD) Connect & Learn meeting…