Customer Care Specialist

Call Center Liaison

This is a 6-month commitment with 0 distractions - my client is looking to build out a call center of excellence which means… They are looking for a dynamic individual who has extensive call center experience: 5 P's - Punctual, Poise, Professional, Purposeful, & Passionate. You are looking at high call volume center (60-80 calls per day), and you'll be serving as the liaison between the company and their members and providers.

You will deal with 4 different types of calls including claims status, addresses (mail), repricing of a claim, and inquiry status. Having a level of independence & being solution-oriented is a non-negotiable, reason being in this center of excellence, they are looking to shave down holding times which currently sit at 11-12 minutes… there will be supervisors on shift to escalate calls but my client is looking for someone to be resourceful enough to troubleshoot on their own before escalating.

This is a metric/performance driven role - your first 60 days is mission critical for this 6-month assignment, missing any training and development (which is your first 30 days - first 4 weeks) is not permitted only in emergency case. You will be evaluated during this time and any days off will be taken into consideration. You will be a part of team that is mission critical to the overall success of the onshore call center, so commitment is EVERYTHING in this role.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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