Information Processing Specialist

Job Title

Information Processing Specialist of Senators Central

$34,362 - $41,235

Walters State Community College - Morristown Campus (Employees are assigned to a “home” location but may occasionally or regularly be required to work at other WSCC locations.)

This Information Processing Specialist for Senators Central is cross trained to assist and advise students in areas of financial aid, admissions/enrollment services, cashiering services, student success and related student services areas. This position is responsible for providing a comprehensive suite of services to students and their families to support students through the enrollment life cycle. The Information Processing Specialist utilizes a variety of software systems and technical programs and has a deep understanding of financial aid and admissions rules, regulations, and institutional, state, and federal guidelines and policies.

• Assist and counsel students in reference to all areas of financial aid to include all student financial aid offers and balances of aid, withdrawal procedures and the consequences for satisfactory progress, the appeal process, repayment of aid, professional judgment, applying policies and procedures for all programs. Understand and implement the rules and regulations of federal, state, institutional, foundation, and agency financial aid to include approximately 17 different awards that apply additional rules to various types of aid.
  
  Receive, review, and organize required supporting documents, copy, scan, and index into BDMS. Assist students with financial account such as: tuition and fees balances, deadlines, payment options, fee-waiver/discount forms. Calculate balances due, authorized aid and other third‑party payments. Refer students to EOC representative for professional FAFSA filing assistance. Document student interactions in Banner and/or Slate.
• Advise and assist students with all aspects of the enrollment process for the student lifecycle, including admissions and enrollment processes for new, readmitted, transfer, transient and continuing students, schedule appointments for campus services and campus visits/tours, assist with submitting enrollment‑related forms, resolution of holds and directing students to additional support services. Access, analyze and correctly interpret information in Banner to provide a holistic review and assistance with admissions, student accounts, records, and financial aid to provide direct recommendations and resolution.
  
  Review, receive, document and scan (as required). Responsible for documenting all student interactions in Banner and/or Slate.
• Assist with department communication including answer departmental phone, monitor and respond to department email, text campaigns, outbound call campaigns, and record interactions in Banner and/or CRM. Assist with enrollment development and recruitment initiatives as needed.
• Assist students, referred by the Admissions and Financial Aid call team, with complex student questions needing a higher level of expertise for resolution. Research, troubleshoot, respond to referrals, and contact students to provide guidance. Document all student interactions in Banner and complete the referral processing to close referral. Assist with the review of and updates to the knowledge base reference guide.
• May perform other duties as assigned.

• Associate’s Degree in highly related field
• 2-3 years of work experience with students in a higher education setting (TCAT, Community College or 4‑year college/university) or education setting adjacent to higher education (high school preparation/counselors)
• Ability to communicate effectively with students, staff and faculty
• Advanced knowledge and demonstrated experience and ability to work proficiently with Microsoft Office

• Bachelor’s Degree in highly related field
• Demonstrated work experience in financial aid, enrollment services, cashiering and/or related business services
• Advanced knowledge and demonstrated experience and ability to work proficiently with Banner (or other data management systems), and…