Medical Office Associate AMG Call Center - Morristown

Medical Office Associate I, Full time, 9am - 5pm - AMG Call Center - Morristown

Morristown, NJ, United States

Summary: 9am - 5pm, hybrid after training. The Scheduler I role handles patient care and a high volume of inbound and outbound inquiries from patients and providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group locations.

Responsibilities:

• Accurately performs scheduling, insurance eligibility verification, and ensures accurate collection of patient registration data.
• Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.
• Handles incoming phone calls, SMS requests, performs patient registration, places outbound calls, and schedules appointments for Atlantic Medical Group practices within a high call/fast-paced environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Notes special patient needs (e.g., special accommodations, exam protocols, interpreter, etc.).
• Promotes patient portal usage and connects patients to registration resources when applicable.
• Ensures patients are aware of upcoming appointments at the time of scheduling; assists with canceling and rescheduling services.
• Triage and manages patient referrals to appropriate specialty practices to ensure timely and appropriate care.
• Completes the patient Face Sheet at the time of scheduling with all necessary demographic/insurance information and required forms/documents to expedite check-in.
• Maintains and updates patient accounts for medical and financial eligibility. Operates within Epic Work Queues to stay up to date with upcoming visits requiring review.
• Coordinates with patient and physician practices to obtain missing information or inform the patient of appointment status.
• Performs real-time insurance verification, interprets responses, and communicates insurance participation, financial responsibility (if applicable) and time of service policy to patients.
• Proactively solicits customer feedback and provides timely responses to internal and external customer needs.
• Supports revenue cycle policies, practices, and goals related to patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.
• Escalates cases as appropriate. Reports errors to supervisor to promote education, coaching, and training opportunities.
• Maintains knowledge of insurance requirements and completes required trainings, participates in staff meetings and in-services.

Qualifications

Required:

• High School Diploma or equivalent experience

Preferred:

• Excellent verbal and written communication skills
• Customer and employee focused; demonstrated ability to multi-task
• Proficiency with Microsoft Office suite
• Prior administrative experience in a physician practice strongly preferred
• Knowledge of computerized scheduling & EMR system a plus

Atlantic Medical Group is a physician-led and physician-governed organization that delivers high-quality health care at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations in northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve.

Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services. In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics.

We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health,…