Conference Services Manager

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Yearly Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

The Catering & Conference Services Manager is responsible for selling catering events and servicing catered & group events after it is booked . This is achieved through establishing and building strong client relationships; negotiating and finalizing through to contract; planning all event catering and operations; maintaining service and regular contact during the program; subsequent client follow up, billing and financial closure.

The Catering & Conference Service Manager serves as the property liaison between client and operating departments to ensure a successful meeting and to generate repeat business. Is also responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high quality products and service levels.

He/she is expected to market ideas to promote business;

Additional ongoing responsibilities include close management of financials, including regular participation in catering budgeting and forecasting . He/she is expected to foster relationships and market ideas to promote new and repeat business.

• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Identify potential new business, develop a sales strategy and solicit.
• Meet/Exceed all revenue goals.
• Productivity Goal for Blue Morel Restaurant.
• Respond to requests by Meeting and Event Planners immediately.
• Interact with outside planners, vendors for event set-up and operational requirements.
• Maintain pricing integrity and propose upscale menus and enhancements for clients.
• Create, review and revise rooming lists, VIP lists, Banquet Event Orders and Group Resumes according to established protocols.
• Plan and manage internal and/or external Pre-Event meetings as required.
• Service events and groups for multiple sales managers, for various segments.
• Be visible on the floor and assist staff as needed during functions.
• Respond to client concerns in a timely manner, provide service recovery as required.
• Work closely with operational department managers and keep them informed of event updates, requests and concerns as they arise.
• Keep immediate supervisor fully informed of all challenges or matters requiring his/her attention.
• Prepare and submit required reports in a timely manner.
• Finalize event billing and…