Release Train Manager - Enterprise
Listed on 2026-02-16
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IT/Tech
IT Project Manager, Scrum Master, IT Consultant, Systems Analyst
At Zelis, we Get Stuff Done. So, let's get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Release Train Manager (RTM) is a servant leader and coach that is responsible for driving end to end delivery of value in an Agile Release Train (ART) or Value Stream in a Lean-Agile enterprise. This resource facilitates clear communication to management and to the team(s) by helping to educate the team in following Agile Processes. This role is responsible for facilitating the planning and delivery efforts of the teams within the Enterprise Applications & Solutions ART.The RTM is open, approachable, collaborative, and enjoys working with passionate people. They are proactive in solving problems to help their ART teams succeed. They will drive the Agile framework that results in high quality product delivery and continuous improvements in a fast-paced environment by helping to remove impediments and fostering an environment for high-performing team dynamics. They are responsible for coordinating, planning, leading, organizing, and motivating agile scrum teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users.
The RTM is responsible for leading a team of Scrum Masters and may also serve as Scrum Master of one or more scrum teams when needed. The RTM is responsible for managing and providing consolidated summaries on several concurrent high visibility projects using Agile methods in a fast-paced environment that may cross multiple business divisions.
Key Responsibilities
Lead, hire, mentor, and scale a high-performing team of Scrum Masters to support the Enterprise Applications & Solutions ART.
Leading ART PI Planning, program execution, scrum, and ART synch events
Coaching Scrum Teams in relentless improvement
Creating transparency using metrics to drive positive change
Facilitating resolution of dependencies, impediments, and risks amongst the scrum teams
Building high-performing teams - Focus on ever-improving team dynamics and performance
Enabling organizational effectiveness - Work with other stakeholders to help the team contribute towards improving the overall development Value Stream
Exhibits Lean-Agile leadership - Exhibits the behaviors of a Lean-Agile Leader with a Lean-Agile Mindset. Helps the team embrace SAFe Core Values, adopt, and apply SAFe Principles, and implement SAFe practices.
Facilitates the team's progress toward team goals - Trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. Assisting the product owner(s) in maintaining and prioritization of the product backlog. Helps the team focus on daily and Sprint Goals in the context of the current Program Increment (PI) Objectives.
Leads team efforts in relentless improvement - Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves.
Eliminates impediments - Many blocking issues will be beyond the team's authority or may require support from other teams. The RTM supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Sprint and PI.
Builds a high-performing team - Focuses on ever-improving team dynamics and performance. Helps the team manage interpersonal conflicts, challenges, and opportunities for growth. Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals and teams through personnel changes.
Responsibilities on the train - The RTM leads the train and helps coordinate inter-team cooperation and helps the team operate well on the train.
Coordinates with other teams - The RTM supports the team's efforts to continuously improve communications and relationships with other teams. They frequently represent the team in the Scrum of Scrums (SoS), helping the team remain…
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