Account Manager

Description

Based in our Morristown location, the Technical Inside Sales / Product Specialist plays a key role in supporting customers with expert guidance across product selection, technical application, and project‑specific requirements. This position serves as a primary resource for evaluating specifications, preparing bid proposals, troubleshooting technical issues, and ensuring customers receive accurate, timely, and solutions‑focused support. Must have previous experience in Plumbing & HVAC.

Key Responsibilities

Customer & Technical Support

+ Serve as a technical resource for customers, advising on product usage, suitability, and alternatives for specific projects.

+ Provide guidance on bid proposals, specifications, pricing, and sourcing strategies.

+ Troubleshoot technical issues and offer solutions based on product knowledge and experience.

+ Conduct product testing and calculations to determine proper calibration for unique applications.

Sales & Quoting

+ Collaborate with inside and outside sales teams to source materials and prepare quotes that meet technical specifications.

+ Recommend pricing adjustments and product additions or removals to maintain competitiveness and support business growth.

+ Assist customers in obtaining specialty materials through purchase orders or inter‑branch product transfers.

Customer Relationship Management

+ Maintain strong, effective customer relationships by serving as a key point of contact.

+ Provide proactive communication regarding long‑lead purchase orders, order changes, and project updates.

+ Deliver high‑level customer service to enhance the customer experience and support their business growth.

Strategic & Operational Support

+ Develop strategies to meet and exceed corporate growth goals.

+ Monitor market trends and customer needs to recommend inventory and pricing adjustments.

+ Act as an extension of the customer, anticipating needs and offering solutions that strengthen the partnership.

Requirements

Qualifications

+ Experience in a technical discipline such as plumbing, heating, or HVAC/R is essential.

+ Bachelor's degree preferred; experience in sales, marketing, or customer service is a plus.

+ Strong interpersonal, verbal, and written communication skills.

+ Ability to analyze and resolve multifaceted technical issues.

+ Proficiency with Excel, Word, email, internet tools, and web browsers.

+ Superior technical knowledge in one or more relevant product disciplines.

+ Comfortable working in a fast‑paced office environment.

+ Strong customer service orientation with the ability to support and market company products effectively.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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