Associate Business Analyst - Commercial Auto​/Transportation & Shared Economy

Job Summary

Seeking an entry-level Business Analyst with a strong interest in production support and project management. This role is ideal for a detail-oriented problem solver who thrives in a dynamic environment and is eager to learn the fundamentals of project management.

The Business Analyst will provide day-to-day support for our technology platforms, ensuring smooth and reliable operations through timely identification and resolution of production issues. In this role, you will collaborate closely with digital, data science, underwriting, and operations teams to support ongoing production activities, coordinate small projects, drive process improvements, and assist with system testing. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment.

The Business Analyst is a member of the Transportation and Sharing Economy Operations’ team, which will support technology platforms across the department. Transportation and Sharing Economy underwrites admitted and non-admitted auto, general liability, and excess/umbrella lines of business.

• Serve as the first point of contact for user-reported issues, questions, and requests related to production systems.
• Troubleshoot, investigate, and resolve production issues, escalating as needed and ensuring timely communication with stakeholders.
• Monitor system health and performance, proactively identifying and addressing potential problems.
• Document and track issues, resolutions, and recurring trends to support continuous improvement.

• Assist in coordinating small-scale projects and process enhancements, including scheduling meetings, tracking action items, and updating project documentation.
• Gather and document business requirements and user stories in a clear and concise manner.
• Support backlog management by assisting in organizing, prioritizing, and tracking tasks to maximize business value.
• Participate in testing and quality assurance activities to ensure successful deployment of system changes and enhancements.
• Communicate project and production status, roadblocks, and solutions to team members and leadership.

• Create and maintain process documentation, including step-by-step guides and workflow diagrams.
• Contribute to knowledge base articles and user support materials.

• Bachelor’s degree required.
• 1-2+ years of experience or relevant internship experience.
• Strong interest in production support, technology operations, and project coordination.
• Exceptional analytical, problem‑solving, and organizational skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical audiences.
• Willingness to learn, take initiative, and see tasks through to completion.
• Attention to detail and commitment to quality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Visio, Teams).
• Experience with Confluence and Jira is a plus.
• Experience supporting insurance operations (auto, general liability, excess/umbrella) is preferred but not required.

• Competitive compensation package.
• Generous 401(k) employer match.
• Employee Stock Purchase plan with employer matching.
• Generous paid time off.
• Excellent benefits that go beyond health, dental & vision, focused on overall wellness.
• Career development opportunities, including tuition reimbursement, industry-related certifications, and professional training.
• Diverse, dynamic, and inclusive work environment.
• Corporate giving program with matching donation and volunteer opportunities.

At C&F you will BELONG

We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We are committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges for this position are $59,000 to $94,000 annually, with additional opportunity to participate in discretionary equity and variable pay programs.