Head of Consumer & SMB Platforms

Responsibilities include but are not limited to:

• Develop and execute on a strategic roadmap for the technology platforms for the Consumer and Small Business segment of the bank
• Oversee the development and management of origination and online banking platforms (internal and third party), to drive competitive data-driven onboarding and digital banking experiences
• Partner with data engineering and data science teams to drive integration between operational and analytical platforms to enable AI-driven customer experiences and deep customer insights
• Manage loan origination systems, streamlining processes and enhancing efficiency to reduce friction in the loan origination process
• Collaborate with cross-functional teams, including product management, marketing, technology, data-analytics, risk/compliance, information security to ensure cohesive and integrated platform solutions
• Foster a customer-centric mindset within the team, prioritizing user experiences and customer satisfaction
• Lead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance team performance and growth
• Stay abreast of industry trends and actively use benchmarks to maintain competitive customer experiences and efficient use of technology platforms
• Ensure compliance with regulatory requirements and industry standards, maintaining the highest level of integrity and trust in all platform operations