Patient Tech Innovation Engineer

Job Title

Patient Experience Tech Innovation Engineer

Cambridge, MA

Sanofi is seeking a visionary Patient Services Innovation Engineer to lead the evolution of our Patient Support Services (PSS) platform - a mission-critical ecosystem that touches thousands of patients across their entire healthcare journey.

In this role, you'll design and deliver next-generation AI-powered solutions that make a tangible difference in patients' lives. From treatment discovery to long-term adherence, you'll architect intelligent digital experiences that remove barriers, personalize engagement, and improve health outcomes. You'll leverage cutting-edge AI/GenAI, Salesforce Health Cloud, AWS, and emerging digital health platforms to solve real-world challenges: predicting adherence risks, orchestrating personalized patient journeys, and empowering care teams with intelligent automation.

As an innovation engineer, you'll drive the strategic roadmap across Pre-Rx and Post-Rx journeys, champion rapid experimentation, and influence stakeholders across the enterprise - all while ensuring compliance-by-design in a highly regulated environment.

Join the engine of Sanofi’s mission — where deep immunoscience meets bold, AI-powered research. In R&D, you’ll drive breakthroughs that could turn the impossible into possible for millions.

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

• Innovation Leadership & Platform Strategy

  • Lead and evolve the end-to-end PSS platform innovation roadmap, ensuring alignment across Pre-Rx (awareness, access, affordability, onboarding) and Post-Rx (adherence, persistence, patient engagement, outcomes) journeys.
  • Architect and drive next-generation platform capabilities that unify patient, provider, and program data across the lifecycle using Salesforce (Data Cloud, Health Cloud, Agentforce, Omni Studio, Experience Cloud) and AWS ecosystem services.
  • Design, scope, and execute PoCs and MVPs focused on AI/GenAI-driven use cases, such as intelligent patient engagement, next-best-action, automated case management, and predictive adherence models.
  • Define how to optimally leverage the existing Sanofi technology stack (Salesforce + AWS) while identifying opportunities to integrate emerging AI platforms, digital health solutions, and ecosystem partners.
  • Evaluate and recommend build vs. buy vs. partner strategies for new capabilities, including AI copilots, conversational interfaces, and patient-facing digital tools.
  • Present solution architectures, feasibility analyses, and quantified business outcomes (e.g., improved time-to-therapy, adherence rates, patient satisfaction) to senior leadership.
  • Support business case creation, value realization tracking, and investment prioritization for innovation initiatives.
  • Deliver thought leadership across the PSS ecosystem, including patient 360, omnichannel engagement, and real-world data utilization.
  • Ensure scalable, modular, and reusable platform design that supports multiple therapeutic areas and evolving business models.
  • Embed “compliance by design” principles, ensuring adherence to GxP, HIPAA, GDPR, and regional privacy regulations across all innovations.

• AI, Data & Digital Innovation

  • Lead adoption of AI/ML and GenAI capabilities across PSS, including:
    • Intelligent intake and triage of patient cases
    • Personalized patient journeys and engagement orchestration
    • Conversational AI (chatbots, voice agents) for patient and HCP support
    • Predictive analytics for adherence, drop-off risk, and program optimization
  • Collaborate with data teams to enable a Patient 360 view using Salesforce Data Cloud and AWS data services, integrating structured and unstructured data sources.
  • Explore and implement next-generation AI platforms and frameworks (e.g., LLM orchestration, vector databases, agentic AI) to enhance patient and agent…