Director, AI Empowerment

Position Overview

Director, AI Empowerment – dynamic and experienced leader to propel the Associate AI Empowerment initiative. This highly visible role will bring the power of GenAI to every Zelis associate, driving adoption of AI agents and assistants to enhance productivity, such as ChatGPT, Git Hub Copilot, Cursor, and custom role‑specific agents. The focus is on selecting, deploying, and training for GenAI tools, measuring impact, and translating emerging AI capabilities into actionable, value‑generating initiatives aligned with Zelis’s strategy.

• Support the Associate AI Empowerment initiative by evangelizing and translating the AI agenda, setting realistic expectations and measures of success across functions.
• Act as a strategic bridge between enterprise AI strategy and functional execution, ensuring alignment to measurable business outcomes, including productivity gains, scale enablement, cost efficiency, and product innovation.
• Expand GenAI capabilities to all Zelis associates, evolving current platforms to enable associate self‑serve custom agent development.
• Drive adoption of AI agents and assistants to enhance productivity, including the Zelis enterprise chat agent, office suite integrations, software development agents (Git Hub Copilot, Cursor), and custom agents tailored to role‑specific tasks.
• Apply Agentic AI workflows that connect custom agents with enterprise data and tools using the Model Context Protocol (MCP).
• Advise on technology selection and deployment for GenAI tools, evaluating emerging AI tools, vendor capabilities, and industry advancements to recommend strategic fit, scalability, governance, and ROI potential.
• Work closely with Learning and Development to promote associate training and AI literacy across the organization, enabling AI usage through structured programs and support.
• Build and nurture a network of AI champions across job families to accelerate cultural adoption and sustain behavioral change.
• Define, implement, and continuously refine standardized ROI and value‑realization frameworks to assess AI contributions to productivity, efficiency, innovation velocity, and cost avoidance.
• Develop dashboards and reporting mechanisms that provide clear visibility into AI adoption, usage patterns, and measurable business impact.
• Partner with executive leadership to prepare AI impact narratives and metrics for senior leadership and board‑level discussions as requested.

• Bachelor’s Degree or master’s degree with a focus in Data Science, Computer Science, Machine Learning, or related field, and 5+ years of experience supporting cross‑functional teams focused on technology enablement.
• Successful experience driving enablement and adoption of AI/ML technologies in regulated, global organizations.
• Proven track record of collaboration across teams, ability to influence and build global teams.
• Strong presentation, influence, and communication skills.
• Deep understanding and experience with Healthcare IT solutions or comparable highly regulated environments.
• Demonstrated experience quantifying business value and ROI from emerging technology initiatives, including defining measurable KPIs and tracking realized outcomes.
• Strong awareness of trends in foundation models, enterprise AI platforms, and agentic workflows, with the ability to translate industry advancements into practical enterprise applications.
• Experience supporting executive‑level decision‑making through data‑driven insights and structured impact reporting.
• Working knowledge of AI governance, risk, and compliance considerations in regulated environments.
• Note:
  
  Candidates requiring visa sponsorship now or in the future will not be considered.

Offices located in Atlanta, GA;
Boston, MA;
Morristown, NJ;
Plano, TX;
St. Louis, MO;
St. Petersburg, FL;
Hyderabad, India. We foster a hybrid and remote‑friendly culture; work locations are based on the needs of the position and directed by Leadership.

• Base Salary Range: $ – $, with additional discretionary bonus plans, commissions, or other incentives depending on role.
• Eligible for a highly competitive…