Platform Reliability Engineer

Platform Reliability Engineer

The Platform Reliability Engineer operates and improves enterprise platforms that support IT operations, automation, observability, AI-enabled workflows, and business-critical services. The role ensures reliable, secure, scalable, and well-governed platforms through strong administration, SRE practices, release discipline, vendor coordination, self-service enablement, and continuous improvement.

Core Responsibilities:

• Administer platforms, access, integrations, configuration, onboarding, agent registration, inventory, dependency mapping, and lifecycle records.
• Maintain platform availability, performance, capacity, recoverability, observability, security posture, and operational readiness.
• Plan and execute upgrades, patching, releases, regression testing, rollback readiness, and post-release validation.
• Manage vendor escalations, licensing consumption, platform utilization, plugin governance, roadmap alignment, and service improvement actions.
• Enable self-service through workflows, catalogs, knowledge articles, automation, runbooks, and simplified support processes.
• Support ITSM practices for incidents, changes, problems, requests, assets, configuration, releases, and knowledge management.

Required Skills and Qualifications:

• 3–7 years of experience in platform engineering, IT operations, production support, Dev Ops, SRE, service management, or related technology roles.
• Strong knowledge of platform health, release management, patching, upgrades, regression testing, rollback planning, and production readiness.
• Hands-on understanding of SRE concepts such as SLIs, SLOs, error budgets, incident command, postmortems, toil reduction, and reliability reviews.
• Experience troubleshooting production issues using logs, metrics, traces, alerts, telemetry, dependency maps, and configuration data.
• Knowledge of observability, dashboards, alert tuning, anomaly detection, capacity management, performance analysis, and invocation frequency trends.
• Strong documentation, automation mindset, analytical thinking, communication, ownership, and cross-functional collaboration skills.

SRE Focus Areas:

• Reliability and Resilience:
  Improve availability, recoverability, performance, capacity health, and operational readiness.
• Observability and Incident Response:
  Build dashboards and alerts, reduce noise, improve detection, support triage, escalation, restoration, RCA, and postmortems.
• Automation and Release Reliability:
  Reduce toil through self-service and workflow automation while supporting release gates, validation, rollback readiness, and post-implementation reviews.

Preferred Technical

Experience:

• Experience with observability, automation, AI/agent platforms, developer portals, workflow orchestration, Azure, APIs, integrations, containers, scripting, CMDB, asset management, discovery, and dependency mapping.
• Experience in regulated environments with audit readiness, operational controls, change governance, evidence retention, and compliance expectations.

Education, Experience, and

Certifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience may be considered.
• ITIL Foundation preferred; cloud, observability, automation, or platform-specific certifications are a plus.

Success Measures / KPIs:

• Availability, uptime, performance, capacity health, and reliability trends.
• Change/release success, patch currency, upgrade readiness, and rollback effectiveness.
• Reduction in incidents, repeat issues, alert noise, MTTD, MTTR, and manual toil.
• Accuracy of agent inventory, dependencies, lifecycle, licensing, documentation, and audit evidence.