Associate IT Director Job Morristown area,New Jersey USA,IT/Tech

Location 196 Speedwell Avenue,Morristown, NJ, 07960,United States
Base Pay $80,000.00 - $ / Year
Employee Type Exempt - FT
Required Degree 4 Year Degree
Manage Others No

Contact information

Description

Location:

Within New Jersey-TBD

Pay:$80k-$100k annually

Schedule:

Full Time, 5-day work week

Position:
Associate IT Director, New Jersey

JOB REQUIREMENTS:

Minimum Education/Certification(s): Bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field preferred; an equivalent combination of education, certifications, and relevant professional experience may be considered.

Minimum

Work Experience:

Minimum five (5) years of progressive IT experience, with increasing responsibility in IT operations or service delivery
Experience leading or managing a Help Desk, service desk, or IT support function
Demonstrated experience administering Microsoft 365 environments
Strong experience with Microsoft Entra identity/access management
Okta experience, strongly preferred
Strong understanding of MFA, Conditional Access, endpoint security, and least-privilege access
Experience with Intune and endpoint management
Understanding of modern security frameworks and practices, including Zero Trust, NIST, CIS, SOC 2, or ISO 27001
Experience operating in hybrid environments involving cloud and on-premises Active Directory
Proven ability to manage vendors and technology partners
Strong troubleshooting, problem-solving, and escalation-management skills
Strong communication skills with the ability to work effectively with technical teams, end users, and executive leadership
Experience supporting a multi-site organization

Additional

Preferred Qualifications:

Relevant industry certifications preferred, such as CompTIA A+, CompTIA Security+, or Microsoft certifications including MS-900, MD-102, SC-200, or SC-300. Candidates are not expected to hold all certifications; demonstrated interest in professional development and a willingness to pursue relevant certifications and formal training are valued.
Okta Administrator or Professional certification
Experience with Power Shell, Microsoft Graph API, or other automation tools
Familiarity with SIEM/SOAR platforms such as Microsoft Sentinel
Experience with ITSM frameworks and ITIL practices
Exposure to compliance audits, including SOC 2 or ISO 27001
Experience implementing or improving IT service management platforms

Other Requirements:

Valid New Jersey State driver’s license and reliable transportation. This position requires frequent travel throughout the organization’s service area, which includes locations across the entire State of New Jersey.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

Lead and oversee the Help Desk and day-to-day IT service delivery, ensuring timely, professional, and effective support for end users

Manage and mentor Help Desk and IT support personnel, including workload distribution, performance, training, and professional development

Serve as the primary escalation point for complex end-user and technical support issues

Establish and monitor Help Desk processes, SLAs, ticket management, escalation procedures, and service-level metrics

Support the IT Director in leading IT operations across infrastructure, service desk, endpoint management, and security

Own and continuously improve the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, and One Drive

Support identity and access management strategy across Microsoft Entra Okta

Implement and maintain security best practices, including MFA, Conditional Access, device trust, and least-privilege access

Oversee endpoint management using Intune, including device compliance,

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