Systems Engineer III

• Serve as escalation point for complex issues spanning endpoint, identity, virtualization, and clinical application layers
• Coordinate across ISS teams and vendors to resolve complex issues
• Administer Windows endpoint management through SCCM and Group Policy, including deployment collections, patching, and compliance reporting
• Administer the enterprise mobile device fleet in Microsoft Intune, including enrollment architecture, configuration and compliance profiles, OS and application updates, and mobile application management
• Own thin client endpoint management, including IGEL OS profile templates, organizational unit assignment, and firmware lifecycle
• Partner with the Citrix team on virtual desktop delivery and evaluate alternative thin client and virtual desktop platforms
• Partner with clinical, business, and application teams, including Epic analysts, on mobile application configuration, operating system compatibility, and device workflow design
• Evaluate and implement unfamiliar platforms and new system functionality
• Recommend prioritization and implementation strategies and become the internal technical reference for assigned systems
• Build and maintain reporting on device inventory, application deployment, and endpoint compliance
• Serve as primary technical representative on small to medium sized projects, including vendor coordination
• Document supported configurations and workflows
• Mentor new team members

• Bachelor’s degree in information systems, Healthcare Informatics, or Computer Science or equivalent experience
• High School Diploma or GED required
• Minimum 5 years of work experience within IT, including hands‑on endpoint or systems administration
• Experience with Windows endpoint management and enterprise directory services, including Active Directory and/or Entra
• Experience administering an enterprise mobile device management or unified endpoint management platform
• Working knowledge of thin client and virtual desktop infrastructure concepts and deployment models
• Working knowledge of core IT infrastructure concepts including DNS, Networking, and Server Virtualization
• Experience with application build, configuration, and deployment
• Ability to independently learn, take ownership of, and become the internal technical reference for unfamiliar platforms
• Ability to troubleshoot complex issues spanning multiple systems, platforms, and vendors
• Excellent interpersonal communication, leadership, and change management skills
• Ability to work directly with end users to translate operational requirements into system design
• Familiarity with enterprise AI tools such as Microsoft 365 Copilot or Claude Code, and openness to applying them within organizational governance and data handling standards
• Experience with Microsoft SCCM/MECM/Intune preferred
• Hands‑on experience with IGEL OS or a comparable thin client management platform preferred
• Enterprise single sign‑on platform experience preferred;
  Imprivata One Sign experience is a strong plus
• Working understanding of Citrix or a comparable virtual desktop platform preferred
• Experience supporting Epic or comparable clinical applications in a healthcare or regulated environment preferred
• Scripting and automation experience, such as Power Shell or Microsoft Graph API, preferred

Demonstrates expertise in Windows Endpoint Management, Mobile Device Management, and Virtual Desktop Infrastructure, with a strong ability to troubleshoot complex issues and mentor team members. Proficient in coordinating across teams and managing enterprise systems while ensuring compliance and operational efficiency.

• Windows Endpoint Management
• Mobile Device Management
• Virtual Desktop Infrastructure
• SCCM Administration
• Active Directory

• Endpoint Administration
• Application Deployment
• Scripting
• Power Shell
• Microsoft Graph API
• Configuration Management
• Device Compliance Reporting
• Troubleshooting
• System Design
• Network Infrastructure

• Interpersonal Communication
• Leadership
• Change Management
• Mentoring
• Collaboration

• Bachelor’s Degree in Information Systems
• Healthcare Informatics
• Computer Science

• Healthcare
• Regulated Environment
• Enterprise AI Tools
• Single Sign-On
• Device Workflow Design

• Microsoft Intune
• SCCM/MECM
• IGEL OS
• Citrix
• Epic