Desktop Support
Job in
Morristown, Morris County, New Jersey, 07960, USA
Listed on 2026-09-24
Listing for:
REALIGN LLC
Full Time, Seasonal/Temporary
position Listed on 2026-09-24
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Morristown, New Jersey 07960 Posted September 22nd, 2026
Role – Desktop Support Location – Morristown NJ
FTE
Job Description
Must Have Technical/Functional Skills- Strong knowledge of desktop/laptop hardware
- Very strong hands-on experience (H/W and S/W)
- Good knowledge of Win 10, Win 7 & MS Office
- Knowledge of Mac OS
- Application / software installation and trouble shooting
- Knowledge / exposure on ticketing tools (Service Now)
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.
- Working knowledge of supporting computer peripherals, like printers, scanners etc.
- Strong hands-on experience (H/W and S/W)
- Hardware, operating system & software knowledge
- Strong Troubleshooting Skills
- Provides second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details as per process
- Communicate with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Complies with Health Safety Environment (HSE) and IT policies
- Liaise with clients, IT support groups and 3rd party providers when necessary
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support
- Troubleshoots and resolves PC incidents and/or VIP requests
- Centralized hardware and Spare part stocking and inventory management
Surplus equipment management - Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
- Asset disposal services
- Hardware vendor coordination for Break fix
- Imaging & provisioning of devices. Setup and build workstations
- Update AMDB including hardware and software
- PC and other devices - logistics management
Job Category: IT
Required Skills
Environment Support Analyst Technical support engineer
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