Head of and Process Improvement

Position: Head of Performance and Process Improvement
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* Location:

** Morristown, NJ
* Support the implementation and stabilization of the O2C operations for North America in close collaboration with the O2C Head of Key markets, the O2C heads of hubs, the i.O2C project team, the O2C Global Process Owners/ Global Process Leads (GPOs/GPLs) in line with the BO target operating core model.
* Act a key leader and decision maker ensuring the successful deployment of integrated Order to Cash operating model within Regions, ensuring Core model adoption and minimizing business disruption during transition phases.
* Ability to influence and clearly drive Order to Cash strategy adapted to Markets features (among which labor cost & efficiency/ complexity/flexibility) by setting-up the business cases & scenarios supporting investments decisions in Continuous improvements in term of Processes and Solutions (Systems & Automation) and Operating Model changes (zonal, platform offshoring, physical or virtual for Platform/Hub approach) in line with the Finance / Global BO Operating Model, Performance Targets and the Play-To-Win strategy for the End-To-End activities Ci2C process (Customer Invoicing/Revenue Recognition, Credit Authorization, Cash Collection, Cash Application as well as critical Month End Reporting Activities related to company Sales) and Order to Serve processes in the future.
* Lead operational teams in identifying gaps (vs internal standard, external benchmarks, or improvements) of Processes, Solutions, or Knowledge in existing Country/MCOs impacting the Performance, and will make innovative recommendations in terms of processes, solutions, or operating models to improve the standardization and performance.
* Act as decision-maker on local & hub resource allocation decisions and, together with GPLs, ensure proper monitoring through an efficient performance measurement framework evolving with the organization's maturity, to ensure overall performance meets P&L and Cash Flow targets, with KPIs on Efficiency and Efficacy.
* Develop data-insight expertise in the CI2C & O2S functional areas, based on internal & external benchmarks, to fuel business cases for improvement decisions.
* Build relationships with key stakeholders in Finance, Trade, and Supply Chain, notably the Regional & MCO/country CFO, the Head of Treasury, the Trade Head, the Supply Chain Organization (Customer Engagement), and Sanofi’s GBUs. And works closely with BO stakeholders:
Account to Report, and other members of the Order To Cash Leadership team.
* Accountable to measure the performance and the adherence in line with the BO Global O2C Core Model, providing Core Model adherence KPIs and dashboards on process efficiency & effectiveness on integrated Order to Cash services:
Customer Master data incl pricing & commercial conditions management, Credit Management, Order Management, Collections & AR Management, Cash Application, Claims & Disputes Management, AR Monthly closing, and Reporting
* Ensure that these end-to-end services are highly efficient, cost-effective, high-quality, and agile in order to meet customer satisfaction and achieve strategic targets (i.e., improve the OTIF, DSO, working capital)
* Partner with the local/global stakeholders, process owners, and neighboring functions to establish the end-to-end process efficiencies and quality of service through effective communication.
* Drive cost reduction initiatives while maintaining quality of service
* Manage continuous improvements (CI), driving this end-to-end service to increase performance up to the 1st quartile of external benchmark.
* Foster a culture of cooperation, collaboration, and teamwork across O2C Teams, Key Markets Region, and Hub operations – Ensure a smooth interface with relevant stakeholders inside and outside BO within the Key Markets perimeter.
* Participate in delivery reviews and other leadership and governance boards
* Influence the iO2C leadership team on Core Model evolution, scope changes, & disruptive technologies adoption through experience, best practice sharing, best practices, & external feedback
* Support transition project management in the frame of the BO Core Model & hub strategy
* Identify and…