Senior Manager, Client Strategy and Execution

Company description

Tasked with tackling a labyrinth of payers and organized customers, with limited resources, payer marketers can sometimes feel trapped between a rock and—well…you know.

Which is why our clients need an agency that knows how to rock in a hard space. Since day one, Payer Sciences has approached managed markets from a different angle. We firmly believe the truth lies in the data. We relentlessly analyze what formulary decision-makers and prescribers actually do, revealing patterns and practices that impact stakeholders across the treatment journey, and drive bottom-line results.

This disciplined approach requires an investment in sharp minds and multiple perspectives. To that end, Payer Sciences has assembled a flat and flexible organization, with analytics, consulting and communications living together under one roof—as one fully aligned team—so that we’re always ready to rock. No matter how hard the space.

Payer Sciences is part of Publicis Health North America, and a subsidiary of the Publicis Group (OTCQX: PUBGY).

Overview

The Senior Manager, Client Strategy and Execution is the senior execution owner for assigned work streams and smaller initiatives. This role is a more independent and higher-judgment version of the Manager role, accountable for day-to-day execution quality, project rhythm, timeline discipline, cross-functional coordination, and pre-client readiness. The Senior Manager should reduce the amount of oversight required from account leaders while continuing to build toward emerging account ownership.

• Owns multiple concurrent work streams with greater independence, stronger judgment, and less day-to-day oversight than a Manager.
• Serves as the first escalation point for execution issues before they move to an Associate Director or Director.
• Responsible for raising execution standards across projects by coaching Managers and junior team members on ownership, quality, timing, and communication.
• Operates as a bridge between execution leadership and emerging account ownership.

Responsibilities

• Serve as the accountable execution lead for assigned work streams, ensuring timelines, workplans, deliverables, and dependencies are actively managed.
• Lead day-to-day team coordination, workload assignment, project planning, status tracking, and proactive risk management across multiple active work streams.
• Anticipate execution barriers and resolve issues where possible before escalating to Associate Directors or Directors.

• Lead portions of client communication, status meetings, and workstream discussions with increasing independence.
• Support proposal development, organic growth identification, client competitive environment assessment, and opportunity positioning.
• Translate client priorities into practical execution plans, team assignments, and deliverable expectations.

• Own pre-client quality review for assigned deliverables and ensure work product is accurate, complete, and aligned to expectations.
• Guide therapeutic area research, payer data review, competitive monitoring, market research support, and insight reporting.
• Ensure MLR submission and revision coordination is organized, accurate, and aligned to project needs.

• Identify process improvements and execution efficiencies that improve quality, speed, handoffs, or team clarity.
• Support resource request escalation by providing clear context on workload, timing, scope, and risk.
• Maintain strong therapeutic and regulatory knowledge relevant to assigned accounts and projects.

• Coach Managers and junior team members on ownership, project discipline, client communication, and work product quality.
• Contribute to performance feedback and development conversations by providing clear examples of strengths, gaps, and growth opportunities.

• Senior project execution
• Workstream leadership
• Quality assurance judgment
• Risk management
• Coaching and feedback
• Client-ready communication
• Operational discipline
• Developing commercial awareness

Qualifications

• Bachelor’s degree in business, marketing,…