Account Group Supervisor

Set in the heart of Morristown, New Jersey—where historic charm and green spaces create an inspiring backdrop—Navisync and PRYME stand together as NPG Health, delivering innovative healthcare communications driven by purpose and possibility.

Here, ideas flourish and collaboration is rooted in a shared commitment to improving how healthcare is delivered. Our teams blend scientitific insight, market access expertise, medical communications, strategy, and creativity to craft meaningful connections between brands and the patients we serve, all within a collaborative, inclusive, and high-performance culture where talented individuals can grow, contribute, and make a difference every day.

Navisync Cornerstones:
Our heritage, our compass…Mindful, Driven, Versatile, Trusted

The Group Account Supervisor serves as an experienced client partner, with oversight on multiple accounts and leading teams in the development and execution of projects. This individual ensures consistent delivery of work exceeding expectations that aligns with client objectives. This individual is accountable for the success of internal teams to foster a strong foundation for team success.

Only candidates in the Tri State area will be considered for this role (NYC/NJ/Local PA)

EXPERIENCE:

• 6-8 years’ experience; minimum 3 years market access or patient support program experience required
• College degree and/or equivalent work experience required
• Demonstrates strong oral and written communication skills

LEADERSHIP:

• Ensures that timekeeping (for self and direct reports) is complete no later than Monday at 10 am (and 10 am on the first day of every month)
• May serve as pitch captain when new business opportunities arise

CLIENT ENGAGEMENT:

• Responsible for 2+ brands or 1 large brand, maintaining relationships with multiple client contacts ($1.5M-$2M in revenue)
• Takes detailed meetings notes, provides input to the client contact report
• Provides input to the client status reports
• Ensures that tactics align with overall brand strategy and objectives
• Responsible for maintaining positive client relationships; identifies challenges and opportunities and notifies manager and SVP
• Leads brand planning in coordination with Strategy and Direct Reports
• Work with Manager and Strategy to capitalize on opportunities for organic growth

VEEVA SUBMISSIONS:

• Ensures timely submission of materials to Veeva per the submission calendar
• Opens job codes in Veeva
• Completes Veeva submissions and oversees junior account team's submissions
• Attends medical/legal/regulatory review meetings
• Ensures that medical/legal/regulatory review comments are marked up and incorporated accurately

PROJECT MANAGEMENT:

• Lead and/or oversee direct reports' internal kickoff meetings
• Develop project briefs and/or oversee direct reports' project brief development
• Markup / route client comments; provide oversight to direct reports' routes
• Escalates any ongoing internal team challenges to managers, as appropriate
• Ensure alignment of tactics and activities with the overall brand plan
• Lead the more strategic / complex tactics and initiatives, delegate appropriate projects to junior account colleagues
• Applies clinical and channel-specific knowledge in both Market Access and Patient Services work streams

FINANCES:

• Provides client with budget estimates for new projects
• Ensure that overall client budgets are adequate to achieve client objectives
• Responsible for recognition of full PO for self and direct reports
• Compiles invoicing details across brands and secures client / leadership approval before invoicing begins
• Reviews and augments SOWs drafted by direct reports; writes SOWs for more complex initiatives
• Provides revenue projections for 1+ brands

FEATURED PERKS & BENEFITS

• Flexible hybrid work model combining in-office and…