Wireless Retail Sales Associate MORRISTOWN | Morris St Avg

Overview

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where customer needs are their first focus and build meaningful connections with customers by uncovering their needs and educating, demonstrating and recommending device and service solutions.

This role is a learning role, where you will work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert after training completion.

Learn and build proficiency in customer service while delivering a best-in-class customer experience and building loyalty by:

• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and upcoming Internet of Things (IoT) devices
• Guiding customers through their purchasing experience with thoughtful questions, informative answers, and sharing your expertise

Approaching service and sales needs with patience, honesty, and empathy.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources, and actively demonstrate:

• How our ever-expanding coverage stacks up in our customers neighborhood, providing a lightning-fast LTE network
• Why plans and services enable customers to live unlimited, stay connected, and go further
• How we redefine wireless, including device and account inspection, review, and troubleshooting

Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Identify and hand off small business leads
• Develop strong peer relationships where everyone is accountable for the company’s success
• Be willing to have a good time while delivering first-class customer experience

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with customers
• Competitive drive and the confidence to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing resolutions
• Effective balance of customer experience and performance goals
• 6 months of customer service and/or sales experience (Retail environment preferred)

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care and excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Bonuses:
  Monthly sales incentive programs, contests, rewards and more

• Be at least 18 years of age
• High school diploma or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full Time (40 hours) or Part Time (20+ hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce contributes to our success. We welcome everyone to our team. YOU BE YOU!

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