Smart Buildings Service Coordinator​/Dispatcher

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Service Coordinator – Campus & Professional Junior

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. We aim to create perfect places that improve people’s lives. As a Service Coordinator, you will coordinate the delivery of onsite and remote service activities for our customers from initial demand creation through delivery and close‑out. You will ensure customer expectations and commitments are met by scheduling and dispatching resources.

The first two months require office attendance five days a week for training; thereafter, a hybrid schedule: three days in office, two days remote.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Act as primary point of contact for service customers to ensure expectations are met.
• Handle incoming service requests via phone or email, creating service work orders and scheduling or dispatching personnel.
• Schedule resources to support standard service agreements.
• Make decisions regarding scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Evaluate time‑and‑material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

• High school diploma or state‑recognized GED.
• Organizational and interpersonal skills.
• Ability to read and understand customer service contracts.
• 1+ years of experience dispatching/scheduling field personnel/technicians.
• Experience with Microsoft Office and business software systems (e.g., SAP).
• Verbal and written communication skills in English.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

• Associate degree.
• 2+ years of experience dispatching/scheduling field personnel/technicians.
• Familiarity or experience with Mechanical, Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry.

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:  The pay range for this position is $42,055 – $72,094 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link:
Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1‑866‑743‑6367. Please note our AskHR representatives do not have visibility of application or interview status.

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Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

• Jacksonville, Florida, United States of America
• Nashville, Tennessee, United States of America
• Memphis, Tennessee, United States of America
• Lenexa, Kansas, United States of America