Customer Service Representative

Company

Description:

Performance Food service, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Are you ready to join a team that embraces a great culture and encourages others to be engaged in our success? Come be a part of our family-like atmosphere supporting the restaurants we love in the East Tennessee market. We are currently hiring for a Customer Service Representative that supports our sales team in the field for our food service distribution company.

POSITION SCHEDULE IS SUNDAY-THURSDAY 8AM-5PM

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Responsible for ensuring that customers and Account Managers receive prompt, courteous, and accurate service. In addition, responsible to meet customer needs and enhance customer relationships. Supports sales and their initiatives that enhance operating company profitability. Functions as a team member within the department and organization, and performs any duty assigned to best serve the company.

• Input customer orders and credits accurately and in a timely manner.
• Demonstrates a strong commitment to service quality
• Provides effective customer service by answering questions and resolving problems for customers, and other teammates.
• Utilize the company order entry system to its fullest extent to provide information or resolve problems
• Performs administrative tasks, such as sorting mail, checking in visitors, and answering phones.
• Attend training and Customer Service meetings.
• Covering shifts outside of the regular schedule on occasion such as a Sunday
• Performs other related duties as assigned.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

• High School Diploma/GED or Equivalent
• Customer Centric attitude with professional demeanor
• Enjoy working with people and solving problems
• Engaging and helpful with a willingness to learn
• Must be proficient in MS Office suite - Outlook, Word, and Excel
• 6 - 12 months experience in customer service or related area.

• 1 - 2 years customer service, or related area within food service industry.
• Bilingual and/or working proficiency in Spanish
• AS400/Food Star system experience.

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy;

(2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.