Lead Client Service Coordinator

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is a modern, inclusive facial bar that provides affordable, approachable, and accessible skincare. We specialize in facials, lashes, brows, and skincare, and have delivered over 360,000 services in the past year. With more than 75 locations nationwide, we are expanding while maintaining our commitment to innovative, high‑quality services.

• Greets guests in a timely and friendly manner
• Assists the Manager in scheduling, cut‑of scheduling, and assigning team breaks
• Supports inventory counts, ordering products, and receiving products
• Maintains a high level of Skin  for follow‑up and client retention
• Drives store and individual sales goals
• Monitors professional and retail product inventory and supply usage
• Coaches team on customer service protocols to ensure consistency for each client
• Identifies opportunities for growth in staffing, average ticket, and rebooking
• Demonstrates high standards for customer service

• Assists in training Front Bar Receptionists to provide exceptional customer service and sell products, services, and memberships
• Teaches new and existing Front Bar Receptionists opening/closing procedures, cleanliness standards, and task list maintenance
• Supports the Manager in holding the team accountable for service, product, and membership sales
• Ensures FACE FOUNDRIÉ standards are met in daily operations
• Conducts product, retail, and membership training for Front Bar Receptionists and Estheticians as needed
• Works with the Manager on implementing ongoing in‑store training
• Meets or exceeds financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, and retail revenue
• Identifies growth opportunities within staffing and store sales

• Executes comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness
• Utilizes social media, email campaigns, partnerships, and events to promote national and local promotions and brand initiatives

• Creates on‑brand social media content
• Ensures all print and digital promotional materials are on‑brand and approved
• May submit marketing and creative requests

• Plans and executes events to increase brand awareness and client bookings
• Participates in in‑store and off‑site events to boost brand visibility

• 1–2 years of prior leadership and/or marketing experience
• Availability to work onsite events, nights, and weekends

Job type:
Full time