Collections Specialist Morristown, TN

Collections Specialist

We are looking for a Collections Specialist to support a Financial Services team in Tennessee. This long-term contract opportunity is ideal for someone who is confident handling a fast-paced call environment, communicating with customers about past-due accounts, and maintaining accurate account records. The role combines collections, customer service, payment processing support, and administrative tasks, making it a strong fit for a detail-oriented individual who can stay composed under pressure.

Responsibilities:

• Contact customers by phone to resolve overdue balances and encourage timely repayment through clear, respectful communication.
• Record and update payments, fees, and account activity accurately while following established company procedures and compliance standards.
• Maintain complete and organized customer records, including loan applications, supporting documents, and related account information.
• Support branch operations by entering data, preparing files, and assisting with clerical duties such as organizing paperwork and maintaining documentation.
• Follow applicable company guidelines as well as state and federal lending requirements in all collection and account-handling activities.
• Manage a high volume of inbound and outbound calls while delivering responsive service and clear account information to customers.
• Assist with reporting and account documentation needs tied to title records and other required financial tracking processes.
• Take on additional operational tasks assigned by leadership to help maintain efficient day-to-day workflow.