Patient Care Coordinator

Job Title:

Patient Care Coordinator Job Description

As a Patient Care Coordinator, you will warmly greet patients, customers, and family members both in person and over the phone, ensuring a courteous and timely interaction. You will ensure patient arrivals according to schedule and update their arrival times when necessary. Your role requires a proficient knowledge and understanding of insurance, and you will be responsible for the collection of patient co-pays and outstanding balances.

You will assist patients with questionnaires based on their procedures and work to resolve all customer issues by determining and mobilizing the necessary resources. Additionally, you will schedule and reschedule all exams and maintain a clear and organized reception and patient waiting area, stocking it with necessary supplies. A consistent level of productivity is expected, and tasks should be organized efficiently.

You will communicate proactively with provider offices, technologists, and leadership.

• Greet patients, customers, and family members in a courteous and timely manner.
• Ensure patient arrivals are according to schedule and update arrival times as needed.
• Possess proficient knowledge and understanding of insurance.
• Collect patient co-pays and outstanding balances.
• Assist patients with questionnaires based on procedure requirements.
• Resolve customer issues by mobilizing required resources.
• Schedule and reschedule all exams.
• Maintain a clear and organized reception and patient waiting area.
• Stock reception area with necessary supplies.
• Maintain a consistent level of productivity and organize tasks efficiently.
• Communicate proactively with provider offices, technologists, and leadership.

• Customer service experience.
• Proficient in medical terminology.
• Appointment scheduling experience.
• High school diploma or GED.

• Insurance knowledge is a plus.
• Tech-savvy with experience in Athena.
• Ability to learn and adapt.
• Personable with strong customer service skills.
• Team player mentality.

This role operates within the Orthopedic department. The work schedule includes Monday from 9:30 AM to 6:00 PM, and Tuesday through Friday from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, with rotating Saturdays from 8:00 AM to 12:00 PM. You will be part of a team of three Patient Service Representatives in this supportive and collaborative office environment.

The position offers a great schedule and the opportunity to build long-term relationships with patients due to repeated visits on a quarterly or biannual basis.

This is a Contract to Hire position based out of Morristown, NJ.

The pay range for this position is $16.50 - $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Morristown, NJ.

This position is anticipated to close on Feb 28, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom (actalentaccom) for other accommodation options.