Patient Access Representative Morristown Medical Center

Patient Access Representative

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Patient Access Representative

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

(including but not limited to)

• The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system
• Securing accurate information
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification is essential for the financial and operational success of the organization
• Greeting customers with a smile and addressing customers by name in a courteous, respectful and professional manner
• Attempting to resolve customer questions and concerns
• Adapting to changes in the work environment
• Meeting shift expectations
• Handling challenging customers
• Obtains and verifies patient information for registration
• Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims
• Requests payment of financial dues from patient or guarantors
• Obtains federally required and hospital related consents in a timely manner
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations
• Performs other related duties as assigned

• Full time, Days
• 7am – 3pm
• Every Other Weekend

• HS Diploma or equivalent
• Ability to lift more than 25lbs if needed

• Customer service experience
• Electronic Medical Record (EMR) experience, preferably EPIC
• Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

At Atlantic Health System, our promise to our communities is;
Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation.

Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• Centra State Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health