Patient Access Representative Nights- Morristown Medical Center

Patient Access Representative

Responsible for patient‑facing registration and other associated tasks such as information collection, validation, and requisitioning of orders and services. Engages in insurance‑related tasks including verification, collection of co‑payments, and gathering associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other stakeholders for all post‑care matters related to account resolution.

• The Patient Access Representative (PAR) is the first point of contact within the health system, shaping the patient and family experience.
• Secures accurate patient information.
• Interprets and communicates patient responsibility.
• Obtains accurate patient identification, essential for financial and operational success.
• Greets customers with a smile and addresses them by name in a courteous, respectful, and professional manner.
• Attempts to resolve customer questions and concerns.
• Adapts to changes in the work environment.
• Meets shift expectations.
• Handles challenging customers.
• Obtains and verifies patient information for registration.
• Maintains contact with third‑party payers to determine reasons for outstanding claims and facilitates prompt payment.
• Requests payment of financial dues from patients or guarantors.
• Obtains federally required and hospital‑related consents in a timely manner.
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
• Ensures HIPAA compliance while working in various patient settings and locations.
• Performs other related duties as assigned.

• Full time, Nights
• 11 pm – 7 am
• Every Other Weekend

• HS Diploma or equivalent.
• Ability to lift more than 25 lbs if needed.

• Customer service experience.
• Electronic Medical Record (EMR) experience, preferably EPIC.
• Minimum of 1 + year of experience in Patient Access, Medical Office, Health Insurance or a relevant area.

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full‑time and part‑time team members)
• Life & AD&D Insurance.
• Short‑Term and Long‑Term Disability (with options to supplement)
• 403(b) Retirement Plan:
  Employer match, additional non‑elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On‑Site Childcare
• Well‑Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

In compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.