Patient Care Coordinator

Patient Service Representative

The Patient Service Representative is responsible for providing a welcoming and efficient experience for patients, customers, and families both in person and over the phone. This role involves ensuring timely patient arrivals, updating schedules as needed, and maintaining a clean and organized reception area. The coordinator also assists with questionnaires, manages patient co‑pays, resolves customer issues, and schedules appointments. A strong understanding of insurance and proficiency in appointment scheduling are essential for this role.

• Greet patients, customers, and families courteously and promptly.
• Ensure patient arrival according to schedule and update arrival times as necessary.
• Understand and manage insurance‑related tasks.
• Collect patient co‑pays and outstanding balances.
• Assist patients with questionnaires depending on the procedure.
• Resolve customer issues by mobilizing necessary resources.
• Schedule and reschedule all exams efficiently.
• Keep the reception and patient waiting areas clear of clutter and stocked with supplies.
• Maintain consistent productivity levels and organize tasks efficiently.
• Communicate proactively with provider offices, technologists, and leadership.

• High school diploma or GED.
• Proficiency in customer service.
• Knowledge of medical terminology.
• Experience with appointment scheduling.
• Tech‑savvy, familiarity with Athena and medical insurance verification.

• Ability to learn quickly.
• Personable demeanor.
• Strong team player.

The position is within the Orthopedic department and involves working alongside a team of three Patient Service Representatives. The work schedule is Monday from 9:30 AM to 6:00 PM, Tuesday to Friday from 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM, with rotating Saturdays from 8:00 AM to 12:00 PM. The environment is supportive, with opportunities to build long‑term relationships with patients as visits are typically quarterly or biannual.

The role offers a great schedule and supportive staff and providers.

This is a Contract to Hire position based out of Morristown, NJ.

The pay range for this position is $16.50 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a fully onsite position in Morristown, NJ. Final date to receive applications:
This position is anticipated to close on Mar 20, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom for other accommodation options.