IT Support Specialist

Job Details:

Job Location:

Tennessee - Morristown, TN 37814, Position Type:
Full Time, Job Category:
Information Technology,

Medical, Dental, Vision insurance premiums 100% paid by company and starts from day one for employee and dependents!!!

STD and LTD premiums paid by company after 30days

Vacation and PTO

401k and company match program

Tuition reimbursement

Student loan payback assistance

Many additional benefits

The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues.

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
• Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
• Escalate unresolved problems to higher-level support staff when appropriate.

• Document issues, solutions, and processes in the IT knowledge base or Ticketing System.

• Perform system imaging, deployments, and updates for laptops and desktops
• Help deploy and configure mobile phones and accessories

• Help manage inventory of computers, monitors, phones, and devices
• Help maintain accurate asset records using the designated IT asset management platform

• Create purchase orders for IT hardware and accessories following established workflows
• Track receipt and deployment of ordered equipment

• Collect computers and devices from departing users
• Perform laptop backups, including validation of user data on cloud storage platforms (e.g., One Drive, SharePoint)

• Follow IT policies, procedures, and security standards

No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters.

• Basic understanding of Windows operating systems
• Familiarity with Microsoft 365 applications and common business software
• Strong problem-solving and communication skills
• Ability to work independently and in a team environment
• Customer service mindset with patience and professionalism

• Associate’s degree
• 1-2 years of IT support or related technical experience

• May be responsible for the coordination of work within a department or unit.
• May be responsible for making decisions by identifying and breaking down the facts of a specific situation
• May assist in the development of budgets and/or monitoring of results for own work unit or project