Quality Assurance & Resolution Analyst

Our client is an award-winning, medical-based company that delivers superior safety solutions on a global scale to healthcare, hospitality and food service industries. They are seeking to hire a Quality Assurance & Resolution Analyst is responsible for leading quality assurance initiatives while serving as a key point of contact for issue resolution involving manufacturers, internal teams, and customers. This role ensures product and service quality standards are consistently met, investigates quality concerns, and drives corrective actions that result in timely, effective customer solutions.

This position requires a strong QA background, excellent analytical skills, and the ability to collaborate across manufacturing partners and customer-facing teams to resolve complex product and quality issues.

Role reports to an office 5 days/wk.

• Assist, implement, and maintain quality assurance processes to ensure compliance with company and industry standards.
• Conduct audits, inspections, and quality reviews to identify risks and improvement opportunities.
• Monitor product performance trends and proactively address recurring quality concerns.
• Support continuous improvement initiatives to enhance overall product reliability and customer satisfaction.

• Serve as the primary escalation point for quality-related issues involving manufacturers and suppliers.
• Investigate product defects, warranty claims, or customer complaints to determine root cause.
• Partner with manufacturers to implement corrective and preventive actions.
• Track resolution progress and ensure timely communication with stakeholders.

• Provide expert guidance and resolution strategies to customer service and sales teams.
• Communicate effectively with customers regarding issue findings, next steps, outcomes and recommend solutions.
• Ensure customer issues are resolved efficiently while maintaining a high standard of service.

• Document all quality incidents, resolutions, and corrective actions in internal systems.
• Analyze quality metrics and generate reports for leadership review.
• Identify trends and recommend process or product improvements to reduce future issues.

• Work closely with Operations, Customer Service, and Supply Chain teams.
• Support training initiatives on quality standards, compliance, and resolution procedures.

• Bachelor’s Degree in Business Administration, Quality Management, Engineering, Manufacturing, or a related field
• Min. 5+ years of experience in Quality Assurance, Quality Control, or Product Resolution roles
• Proven experience working directly with manufacturers or suppliers to resolve product issues
• Strong knowledge of QA methodologies, root cause analysis, and corrective action processes
• Excellent communication skills with the ability to interact with customers
• Base Salary $95,000 - $105,000 (based on experience)
• Full Benefits Package (Medical, Dental, Vision), 401K
• PTO

Direct Sales Recruiting, LLC, (DSR) and Direct

HR are National Recruitment organizations partnering with National, Regional and Local Clients to bring qualified candidates a career and a future. DSR offers over 50 years combined Recruitment, Sales and Management experience. We are, along with our clients, an Equal Opportunity Employer and are committed to hiring and supporting a diverse workforce. A M/F/D/V