Quality Technician

Position:
Quality Technician I

Location:

Morristown, TN Shift: Rotating 8-Hour Shifts Pay Rate: $21.74/hour

Summary

Description:

The Quality Technician I is responsible for ensuring that raw materials and finished products meet both customer and company quality standards through inspection, testing, documentation, and analysis. Reporting to the Quality Manager, this role supports manufacturing operations by performing laboratory testing, maintaining quality records, and collaborating with production teams to drive continuous improvement and deliver high-quality products.

• Inspect and evaluate finished products for color, registration, print quality, ink adhesion, and physical dimensions.
• Prepare heat and cohesive seal samples using laboratory sealing equipment.
• Perform seal strength and lamination bond testing using tensile testing equipment.
• Weigh raw materials and finished products using analytical balances.
• Test product opacity using X‑Rite equipment.
• Conduct organoleptic (sensory) evaluations of finished materials.
• Perform solvent retention testing using gas chromatography equipment.
• Analyze coefficient of friction (COF) using Thwing‑Albert testing equipment.
• Record, analyze, and maintain quality data, test results, and statistical information.
• Operate the Quality Assurance Table, including cutting and preparing samples, verifying repeat measurements, identifying print defects, documenting findings, and communicating quality concerns to appropriate personnel.
• Operate densitometers, X‑Rite systems, and other color measurement software.
• Perform routine maintenance and calibration of laboratory equipment.
• Prepare job boards, color standard booklets, and other quality documentation.
• Create accurate customer documentation, including certificates of analysis (COAs), customer correspondence, run data forms, end‑of‑job summaries, color standard submissions.
• Maintain and update databases, spreadsheets, and other software applications used for quality tracking.
• Review and approve color standards prior to customer submission.
• Assist in investigating product quality issues and identifying corrective actions.
• Maintain an organized, clean, and safe laboratory work environment.
• Support continuous improvement initiatives and quality programs.
• Work independently and collaboratively with production and quality teams.
• Perform overtime and additional duties as business needs require.

• High school diploma or GED.
• Previous quality assurance or manufacturing experience preferred.
• Strong attention to detail and pride in producing accurate work.
• Ability to follow detailed procedures and work instructions in a fast‑paced manufacturing environment.
• Comfortable performing laboratory testing and documenting results accurately.
• Basic computer skills and experience using Microsoft Office or similar software.
• Ability to maintain accurate logs, records, and production documentation.
• Strong communication and interpersonal skills.
• Sound judgment and ability to make informed decisions based on product history and testing results.
• Commitment to continuous improvement, teamwork, and customer satisfaction.
• Professionalism when working with customers and coworkers.
• Dependable and willing to work overtime when needed.

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Employee Assistance Program and wellbeing resources.
• Paid time off and holidays.
• Company‑paid and voluntary insurance plans including life, accident, and disability coverage.
• Tuition reimbursement.

TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. Reasonable accommodations are available throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.