Client Services Director

Overview

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life‑changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we are engineered to create breakthrough value for our clients by transforming how value is generated, demonstrated, and communicated.

• Take responsibility for the strategic direction, growth, development, and delivery standards for a range of accounts.
• Build strong client relationships at the highest level to ensure repeat business.
• Maximize repeat business by meeting with clients, maintaining regular contact, and upselling wherever possible.
• Attend client meetings individually and with colleagues to position Lumanity for thought leadership, project excellence, and innovation above competitors.
• Focus on account planning for growth within key current accounts, working with Account teams to develop plans and achieve targets, including increased levels of repeat business year on year.
• Implement new company procedures, seek ways to improve quality, and continually innovate.
• Identify opportunities to innovate, bring new ideas/services to market, and actively develop company practices.
• Act as a role model and support the team in achieving agreed annual targets.

• Advanced experience in research or a professional services organization.
• Advanced experience in research‑based project management.
• Extensive experience in ad‑hoc, primary research within a client‑facing, commercial setting.
• Extensive life sciences, healthcare/pharma experience and therapy area knowledge.
• Strong knowledge across research methodologies and practices.
• Proven skills and track record in project and account management, with outstanding client communication and influencing skills.
• Strong track record at business generation – both with new and existing clients.
• Computer proficiency in Outlook, Word, PowerPoint, and Excel.

• Competitive salary plus bonus scheme.
• Medical, dental, and vision insurance options.
• 401(k) plan with employer match.
• Generous paid time off annually + 10 paid holidays.
• Flexible spending accounts for health and dependent care.
• Employee Assistance Program.
• Paid short‑term and long‑term disability coverage.