Inside Sales Administrator

THE COMPANYNEOTISS, a world leader in welded and low‑finned tubes, serves industrial markets including AHR, Nuclear and Fossil Power Generation, Hydrocarbon Processing, and Aerospace. NEOTISS operates production facilities in the USA, France, China, and India, with sales representatives across the world.

We manufacture tubes in titanium as well as austenitic, ferritic, and duplex stainless steels in a wide range of dimensions. Tubes may be smooth or enhanced (low‑finned, inner‑ribbed) and supplied straight or U‑bent up to 80 feet in length.

Professionalism, Dependability, and Innovation are core NEOTISS values. These principles guide our work globally and ensure unmatched customer service and product quality.

PRIMARY FUNCTION The Sales Administrator provides administrative and customer service support throughout the sales process, from quotation through order fulfillment. This position is responsible for preparing customer quotations and cost sheets, processing sales orders, coordinating documentation, maintaining customer records, and supporting shipping and logistics activities.

DUTIES AND RESPONSIBILITIES Prepare and issue customer quotations accurately and in a timely manner.

Prepare cost sheets to support customer quotations, pricing reviews, and sales analysis.

Coordinate with Purchasing, Engineering, Production, Quality and other departments to obtain information needed for quotations.

Follow up on quotations and customer inquiries.

Receive, review, and enter customer purchase orders into the ERP system.

Initiate and maintain contract review documentation for new orders.

Manage order administration, documentation, record keeping, and customer communications.

Coordinate domestic and international shipments.

Prepare shipping, export, and Letters of Credit documentation as required.

Support RFQs and customer orders involving production at other NEOTISS facilities.

Maintain organized sales records.

Perform other duties as assigned.

SKILLS AND ABILITIES

Strong verbal, written, and interpersonal communication skills.

Excellent customer service skills.

Strong organizational skills and attention to detail.

Ability to manage multiple priorities and deadlines.

Proficiency in Microsoft Office applications and business systems.

Knowledge of shipping, logistics, and export procedures preferred.

EDUCATION AND EXPERIENCE Associate degree or equivalent combination of education and experience required.

Bachelor degree preferred.

Minimum six months of inside sales, customer service, order administration, or logistics experience in manufacturing required.

One to three years of related manufacturing experience preferred.

Experience with export documentation and international shipping preferred.

Experience with Letters of Credit preferred.

SAP experience is strongly preferred.

PHYSICAL REQUIREMENTS Ability to sit for extended periods while working at a computer.

Occasional lifting up to 20 pounds.

Frequent use of standard office equipment.

WORKING CONDITIONS Primarily office-based environment.

Frequent interaction with customers and internal departments.

Occasional exposure to manufacturing areas requiring PPE.ACCOUNTABILITY The Sales Administrator is accountable for the accuracy and timeliness of quotations, order entry, sales documentation, shipping coordination, and customer communications. The position directly supports customer satisfaction and sales department effectiveness.

BENEFITS We offer an excellent benefits package with medical, dental, vision, disability, life, and a generous 401(k) match beginning the first of the month after hire.

Benefits include:401(k) with generous match

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off Tuition reimbursement

Vision insuranceNEOTISS is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.