Field Service Technician - Southeast

Robo Vent is a leading manufacturer of industrial air filtration products, specifically dust, fume, and mist collection equipment. We make factory environments clean and safe by removing harmful airborne contaminants. At Robovent, we are passionate about clean air and just as passionate about providing fast, friendly, and world-class service.

Position Description: The service technician position is based out of Morristown, TN. The focus of this position is the servicing of Robo Vent equipment for clients with Preventative Maintenance Service Contracts as well as Service Calls.

Duties and Responsibilities:

Servicing Customer Equipment

• Cleaning Equipment
• Filter Changes
• Trouble Shooting
• Part Replacements
• Repairs as Needed

• Entering all applicable service information into Robo Vent’s electronic reporting system
• Resolve technical and mechanical issues in the Service Region, working with the Account Manager to meet customer needs.
• Must maintain a professional appearance and demeanor while interacting directly with customers and representing the company
• Requires 50% - 75% overnight travel as well as long daily commutes. Travel expenses are paid and a Company vehicle is provided.
• Responsible to clearly communicate all open issues with the management team to ensure issues are resolved as quickly as possible.
• Responsible for keeping detailed expense reports and timekeeping.

Desired Skills and Experience:

• 2 years of HVAC and/or Electrical experience required
• Valid Driver’s License and maintain an acceptable driving record required that meets company standards (position involves daily driving)
• Ability to work on ladders/man lifts
• Ability to lift 50lbs and stand for extended periods of time
• Understand technical drawings and diagrams
• Ability to work efficiently and independently
• Ability to evaluate job related safety hazards

Key Competencies

• Reliability
• Strong Communicator
• Ability to learn new products and processes
• Strong work ethic

Key Performance Indicators (KPI’s) / Definition of Success

• No customer complaints related to service or conduct.
• Service completed on-time
• 100% Accurate entries made into the Robo Vent electronic service tracking system
• Maintains full compliance with all required training programs