TCSEPP Coordinator: Social Work Research & Public Service - UTK

TCSEPP Coordinator

The University of Tennessee, Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator builds a strong evidence-informed and trauma-informed practice that assists, supports, and advocates for non‑custodial parents involved with the child support system.

The Coordinator is based in HAMBLEN & HANCOCK COUNTIES, TN and helps non‑custodial parents overcome barriers to employment so they may become stable, obtain employment, pay child support, become self‑sufficient, and be active parents in their child(ren)’s lives. The Coordinator works with non‑custodial parents to promote trust and communication between them, the systems they interact with, and, when possible, the children and custodial parents.

The Coordinator also weaves together a supportive network of formal and informal community‑based resources for non‑custodial parents and provides outreach and education to the community at large.

This is a grant‑funded position and is contingent upon the continued funding of the grant.

• Determine participant eligibility, assess participants' barriers, and make appropriate referrals for identified barriers.
• Develop individual action plans and provide one‑on‑one case management to assist participants with job readiness activities, emotional support, and encouragement.
• Maintain accurate records of all participant interactions in appropriate systems (TCSES, Apricot, Excel spreadsheet, etc.).
• Monitor participants’ child support eligibility & payments; program involvement & compliance; and employment.
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment.
• Attend community inter‑agency meetings to learn about and share available resources and information.
• Participate in partner meetings.
• Provide regular updates to Child Support staff and attorneys on participant progress.
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants.
• Participate in job/resource fairs.
• Execute fiscal tasks including One Card reconciliation, uploading and documenting receipts, monthly gift card reconciliation, and travel reports.

• Two years of customer/client (case management) experience; or, in lieu of a degree, candidates with two additional years of experience will be considered.
• Bachelor’s Degree.
• Must have a valid driver’s license, automobile at disposal, and a current automobile liability policy with continuous coverage.

Knowledge, Skills, Abilities:

• Ability to assess participant needs.
• Ability to develop positive & trusting relationships with participants and offer emotional support.
• Ability to positively interact with partners including child support, court, attorneys, etc.
• Ability to promote the program to potential participants, partners, and employers.
• Ability to advocate for participants.
• Ability to work independently and within a team setting.
• Ability to travel to multiple counties to serve participants.
• Ability to be flexible with respect to changing needs of the project.
• Excellent oral communication skills.
• Proficiency with Microsoft Office.
• Experience with data management systems.

• Experience working with non‑custodial parents and/or Employment programs.
• Experience collaborating with community groups and/or social service organizations.

• This position is hybrid and requires travel to Hamblen & Hancock Counties, TN. Applicants must live within one hour of these counties.

• UT market range: 07.
• Anticipated hiring range: $50k.
• Find more information on the UT Market Range structure here.
• Find more information on UT Benefits here.

Applications will be reviewed as received and interviews can begin as soon as 7 days from posting.

• Resume
• Cover Letter List of 3 Professional References

The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close‑knit interdisciplinary team that builds partnerships to improve lives in Tennessee and beyond.

Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://(Use the "Apply for this Job" box below)..