Office Manager

This role is based out of our Market location in Morrisville, VT

Salary Range- $55,000 - $83,000 - Based on experience

The Office Manager oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. This role serves as a Dead River Company ambassador.

Recruit, hire, and staff the office with qualified personnel.

Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.

Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.

Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the District Manager.

Prepare and submit payroll information and benefit changes for the district.

Participate in department head meetings and conduct monthly coaching meetings.

Promote teamwork and maintain high standards of professionalism.

Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.

Assist, as needed, with the development of new district reports and reporting procedures.

Provide leadership, coaching, training, and support in areas including:

Employee orientation and development

District outings or events

Ergonomics and office safety

Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers’ compensation, payroll, and video display terminal training requirements.

• A college degree or a combination of education and relevant experience is required.
• Several years of prior supervisory experience in an office environment is required.

Strong written and verbal communication skills

Sound judgment and decision-making ability

Excellent organizational and analytical skills

Ability to delegate effectively and follow up

Ability to develop and deliver training modules

Strong leadership and coaching skills

If you are a motivated leader who thrives in a fast-paced environment and is committed to delivering excellent customer service while developing strong teams, we encourage you to apply. Join Dead River Company and be part of an organization that values professionalism, teamwork, and continuous improvement.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.