Associate Account Manager, -Service REMS

Description

An Associate Account Manager is a program/project team member in the Global Risk Management and Full-Service REMS (GRMR) Business. Expectations include the ability to support in identify client needs, designing solutions, manage client deliverables, coordinate with other internal program representatives, and deliver client contracts on time, on budget and within scope. This professional exhibits decision quality, action orientation, communication savvy, and resourcefulness as the support steward of client(s) GRMR program(s).

They will be supporting primary program account managers in the GRMR core team operations model.

Productivity

• Builds positive working relationships with clients, staff, managers, leadership, and internal support teams.
• Achieves billable utilization and managed book of business targets in service to client engagements.
• Proactively seeks opportunities to build skills, experiences, and relationships by contributing to program engagements and internal initiatives.
• Manages heavy workloads and competing responsibilities.

Delivery

• Primary person responsible for GRMR program(s) success
• Lead projects with cross functional involvement and supervise all functional areas that support the programs.
• Primary customer contact for GRMR program(s). Manages day-to-day activities of the program and associated program team, overseeing all aspects of the project from start-up through close-out.
• Acts as the day-to-day support person for the development of client deliverables, client relationship, financial oversight and contract.
• Collaborates with core team to support the design, management, and execute all aspects of a client engagement according to the customers business goals and expectations. Coordinates with additional support teams as needed through program lifecycle.
• Prepares for, attends, and facilitates client meetings and presentations
• Maintains program scope, budget, timelines, and resource allocations. Supports program activities and leverages internal tools and tracking systems to ensure program objectives, milestones, and timelines are met.
• Aids in managing revenue and invoicing for project(s)
• Proactively escalates problems as they emerge to project leaders.
• Assists in articulating customer needs via requirements to technology lead or designee. Final approval person for all program requirements.
• Ensure project is conducted according to Syneos Health and customer SOPs, as applicable.
• Maintain project documentation to be "audit ready"
• May support in sponsor/regulatory audits as required.
• Leverages critical thinking and problem-solving skills to recommend creative ideas based on data analysis, personal experience, team guidance and industry best practices.
• Works with program management/leadership to challenge and pressure test client recommendations, when appropriate. Anticipates and supports client needs, concerns, and challenges through the design of alternatives and contingency plans. Demonstrates resourcefulness.
• Navigates and resolves program ambiguity, client changes, delays/expedites, and/or unexpected findings with maturity and professionalism. Maintains regular communication with program leadership.
• Communicate with clients, team members, and program leadership on a regular basis. Proactively communicates when timing is at risk. "Manages up" to keep program leadership informed of activities, team dynamics, project status, scope changes, potential risks, and business development opportunities.
• Exhibits professional, positive, respectful, and mature interactions internally & externally
• Other duties as assigned

Community

• Actively participates in company-sponsored events, training and professional development opportunities, meetings, and office and Advisory Group initiatives.
• Drives a positive, collaborative, and professional team culture through words, attitude, and actions.
• Understands personal strengths and development needs. Seeks feedback and coaching. Sets annual professional development goals and engages in appropriate developmental stretch opportunities.
• Proactively seeks opportunities to expand knowledge of the biopharmaceutical industry, Consulting service offerings, and client products and markets. Deepens expertise in REMS requirements, service offerings, and/or functional areas.
• Demonstrates Syneos Health core values in action and word

QUALIFICATION REQUIREMENTS

• Bachelor's or higher degree (e.g. MBA, PhD, Pharm
  
  D) in business or life sciences, or PMI Certified Associate in Project Management (CAPM) / Project Management Professional (PMP) or equivalent with significant experience (5+ years)
• Ability to assess client needs and deliver high-quality, effective communications
• Must be fluent in English (written and spoken) with excellent PC skills including Microsoft Office, Internet fluency and other related tools
• Excellent interpersonal, communication, presentation and influencing skills
• Familiarity with Project Management tools (e.g. MS Project, SharePoint)
• Demonstrated project…