SMB Sales Operations Analyst

General Information

Req # WD

Career area:
Sales Support

Country/Region:
United States of America

State:
North Carolina

City:
Morrisville

Date:
Friday, September 25, 2026

Working time:
Full-time

• United States of America
  - North Carolina
  - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US $83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our Story Hub.

The SMB Sales Operations Analyst plays a critical role in supporting the day-to-day execution of North America SMB Sales Operations. This position is responsible for maintaining account and customer data integrity, managing account hierarchy and territory alignment activities, supporting quota and planning processes, and driving operational excellence through data stewardship and process execution.

The analyst serves as a trusted partner to Sales Operations leadership by owning high-volume operational activities, conducting account research and validation, supporting business planning initiatives, and ensuring the accuracy of the data and processes that drive sales execution. This role enables Sales Operations leaders to focus on strategic initiatives, business insights, transformation efforts, and executive support.

• Maintain the integrity of customer, account, territory, and hierarchy data across CRM and sales systems.
• Manage account lifecycle activities including account creation, account moves, ownership changes, hierarchy maintenance, duplicate resolution, and customer record validation.
• Execute account governance processes including Pro Store validation, Omnichannel validation, account verification, and business rule compliance.
• Perform account research, data enrichment, and segmentation validation using internal and external data sources.
• Support large-scale account cleanup initiatives including hierarchy rationalization, franchise identification, domain matching, and account classification projects.
• Maintain and improve account hierarchies, parent-child structures, and B2B/B2C account relationships.
• Support territory planning, account alignment, quota administration, and target-setting processes.
• Manage workflow approvals and operational activities related to account moves, territory changes, and planning cycles.
• Assist with forecasting, performance management, and sales planning activities through data preparation, validation, and system administration.
• Provide ad hoc account research, customer analysis, and operational support for Sales, Sales Operations, Marketing, Finance, and leadership teams.
• Identify opportunities to improve business processes, increase automation, and enhance data quality.
• Partner with stakeholders across Sales, Operations, Finance, Marketing, and IT to drive operational consistency and process excellence.
• Support business transformation initiatives, system enhancements, and data migration efforts.

• Bachelor's degree in Business, Finance, Information Systems, Data Analytics, or related field.
• Experience in Sales Operations, Business Operations, Analytics, CRM Administration, or a related operational support role.

• Experience with Microsoft Dynamics, Salesforce, or other CRM platforms.
• Experience supporting territory management, account management, quota administration, or sales planning processes.
• Familiarity with Power BI, Qlik, Tableau, Power Query, or similar analytics and reporting tools.
• Experience with account hierarchies, customer master data, and data…