Customer Service Representative - On Site

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We are a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will be in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive in our customer service environment.

Required Qualifications

• Education:
  
  High school diploma or equivalent
• Schedule:
  
  Ability to work a variety of schedules including nights, weekends, and holidays
• Language:
  Ability to read, write, speak and understand English

Preferred Qualifications

• Experience:
  
  6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills:
  
  Communication, organization, time management, multi-tasking, customer service
• Abilities:
  Dependable, professional, solution-oriented, results-driven, resilient

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.