Training Specialist

Oncology Program Trainer – Role Overview

The Oncology Program Trainer strengthens and advances reimbursement knowledge across the program to support exceptional patient access outcomes. The role focuses on enhancing foundational reimbursement expertise across both the RCM and Nurse Navigator teams, including benefit investigations, explanation of benefits (EOB) interpretation, and revenue cycle management (RCM) fundamentals. Using adult learning principles, the trainer facilitates engaging and effective training programs using manufacturer‑provided and client‑approved materials to build team confidence and capability in reimbursement processes.

• Provide in‑person and/or virtual training to program team members using manufacturer‑provided and client‑approved materials.
• Deliver reimbursement fundamentals training covering benefit investigations, EOB interpretation, and RCM basics for both RCM and Nurse Navigator team members.
• Support training alignment with manufacturer‑provided and client‑approved content, incorporating or leveraging manufacturer materials where applicable.
• Communicate training content gaps or update needs to the appropriate client and internal stakeholders in alignment with content standards.
• Maintain and deliver existing manufacturer‑provided and client‑approved training materials.
• Update the knowledge management system with the most up‑to‑date program and reimbursement information.
• Facilitate new hire training and skills development classes for both RCM and Nurse Navigator populations.
• Coordinate and deliver reimbursement compliance training updates and skills refresher classes.
• Track new hire and annual compliance training completion as needed.
• Provide follow‑up for all new hire classes at 30 and 60 days post‑training to ensure skills transfer.
• Document areas of concern for all trainees and review results with the Training and Development Manager.
• Pursue ongoing professional development in training delivery through attendance of webinars and meetings for training professionals.
• Confer with management to gain knowledge of work situations requiring training for employees to better understand changes in policies, procedures, regulations, and technologies.
• Determine appropriate instructional methods for various settings (group instruction, workshops, individual training).
• Select appropriate manufacturer‑provided and client‑approved training resources and facilitate supplemental exercises such as reimbursement workflow simulations and payer scenario practice.
• Adhere to training deadlines and corporate policies governing access to confidential data.
• Ensure all SOPs are followed consistently.
• Conduct miscellaneous tasks or projects as assigned.

• Bachelor’s degree (preferably in health sciences, business, or a related field).
• Excellent interpersonal, verbal, and written communication skills.
• Ability to build strong working relationships quickly.
• Experience in a fast‑paced, ever‑changing environment.
• Minimum 5 years of experience in the pharmaceutical industry.
• Minimum 5 years of training roles delivering didactic content and facilitating adult learning programs.
• Strong working knowledge of reimbursement fundamentals: benefit investigations, EOB interpretation, and revenue cycle management processes.
• 5 years of insurance experience; PACS or CCM preferred.
• Telephony patient experience experience (5 years preferred).
• 2 to 5 years of Salesforce experience.

The employee is regularly required to talk or hear, sit for long periods, use hands to type, handle or feel, and reach with hands and arms. Candidates should type at least 35 words per minute with 97% accuracy. Minimal travel may be required. The job operates in a professional office environment with standard office equipment such as computers, phones, and photocopiers.

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options;
  Valeris contributes to premium costs.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings…