Clinical System Engineer

Overview

This position follows a hybrid schedule, and the selected candidate will be expected to report onsite to either our Raleigh/Durham, Salt Lake City or St. Louis office 2-3 times per week.

Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMérieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMérieux systems. Coordinate efforts with Clinical Application Specialists to provide world‑class system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment.

• Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.
• Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
• Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.
• Establish and maintain ERP certification.
• Learn bioMérieux products and procedures that are job specific and assist with implementation of new products.
• Learn and develop networking skills to provide connectivity support for our solutions.
• Perform on‑call duties as needed to provide 24‑hour technical support to customers.
• Participate in revenue generation initiatives through promotion of value‑added projects and services.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

• Bachelor degree in Electronic Technology, Computer Science, Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field preferred.
• For candidates with a related bachelor's degree, 2+ years of troubleshooting experience in mechanical, electrical, vacuum, laser systems, or related experience is required
• For candidate's without a bachelor's degree, 6+ years of troubleshooting experience in mechanical, electrical, vacuum, laser systems, or related experience is required.
• Experienced in resolving customer problems and providing a high level of customer satisfaction.
• Biomedical instruments experience preferred.
• Experience with bioMérieux products and Salesforce is a plus.

• Functional skills including critical thinking, adaptability, time management, communication, problem‑solving and digital literacy.
• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Effective and efficient problem analysis that leads to high‑quality decisions.
• Learning agility to be able to learn from experiences and apply that knowledge to new situations.
• Critical thinking, using logic and reason to analyze information and make decisions in the workplace.
• Detail orientation to complete tasks without errors and produce high‑quality work.
• Analyze data and make decisions/recommendations, using data to guide decision‑making and provide suggestions for improvement.
• Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture.
• Thriving in a fast‑paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Organizing work and resources efficiently to ensure smooth operations.
• Troubleshooting issues to identify and resolve problems efficiently.
• Develop a working knowledge on multiple complex electrical systems.
• Proficiency in basic networking skills.
• Ability to cooperate with others at all levels including leadership.
• Effective verbal communication skills.
• Easily accessible and open to communication.
• Maintain composure by having the skill of staying calm, focused, and professional in high‑pressure or stressful situations.
• Consistently uphold and reflect the core ethical principles and values that bioMérieux promotes.