Applications Engineer

Applications Engineer

At SCHUNK, we are passionate about shaping the future of automation, clamping technology, and precision engineering. As a global technology leader, we develop innovative solutions that help our customers improve productivity, efficiency, and reliability. Built on generations of expertise and a commitment to continuous improvement, SCHUNK products are recognized worldwide for their quality, performance, and innovation. We believe in growing together as a team and striving every day to deliver exceptional results for our customers and partners.

Manage the complete customer quotation and order lifecycle for custom and specialty-engineered components.

Prepare and deliver customer quotations, proposals, and sales orders in a timely and accurate manner.

Review customer specifications, drawings, models, and application requirements to develop effective technical solutions.

Interpret engineering drawings and technical documentation to ensure customer requirements are clearly understood and communicated.

Collaborate with customers and SCHUNK Design Engineering teams to develop design specifications, drawings, and custom solutions.

Coordinate prototype development, testing, and application support, ensuring final designs meet customer expectations, quality standards, and performance requirements.

Track and follow up on quotations, opportunities, and sales orders to support business growth and customer satisfaction.

Develop and manage project timelines, coordinating design, production, and delivery activities with internal teams and manufacturing facilities.

Monitor order progress, proactively addressing production, scheduling, or delivery challenges to meet customer and business objectives.

Provide technical support, product training, and application guidance to customers, distributors, and internal sales teams through webinars, virtual meetings, and onsite visits.

Deliver exceptional customer service through phone, email, and onsite support.

Enter and manage customer quotations and sales orders within SAP, ensuring accurate documentation and order tracking.

Identify, troubleshoot, and resolve customer concerns, technical issues, and product delivery challenges.

Support Technical Specialists and Customer Service Representatives as needed to ensure seamless customer support and business continuity.

Partner cross-functionally with Tool holding, Workholding, Automation Components, Production, Sales, and Marketing teams on customer projects, trade shows, product launches, and internal initiatives.

Contribute to continuous improvement efforts that enhance customer experience, operational efficiency, and business performance.

Travel up to 5% as required for customer visits, training, trade shows, and business meetings.

Required Qualifications

Bachelor's degree in Engineering, Manufacturing Technology, or a related technical field, or an equivalent combination of education, training, and hands-on experience in CNC machining, metal cutting, work holding, fixturing, or tool holding applications.

Strong project management and organizational skills with the ability to prioritize multiple tasks, projects, and competing deadlines in a fast-paced environment.

Proficiency with Microsoft Office applications and experience working with CAD/CAM software, 3D models, and STEP files.

Ability and willingness to quickly learn and effectively utilize internal business systems, including ERP and CRM platforms.

Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to customers, distributors, sales personnel, engineers, and other stakeholders.

Demonstrated ability to interpret and analyze technical drawings, engineering specifications, operating instructions, maintenance manuals, and other technical documentation.

Strong analytical and problem-solving abilities, including identifying root causes, evaluating alternatives, and implementing effective solutions.

Self-motivated and customer-focused with the ability to work independently while contributing effectively within a cross-functional team environment.

Proven ability to collaborate across departments,…