Applications Engineer

Description

Applications Engineer

At SCHUNK, we are passionate about shaping the future of automation, clamping technology, and precision engineering. As a global technology leader, we develop innovative solutions that help our customers improve productivity, efficiency, and reliability. Built on generations of expertise and a commitment to continuous improvement, SCHUNK products are recognized worldwide for their quality, performance, and innovation. We believe in growing together as a team and striving every day to deliver exceptional results for our customers and partners.

• Manage the complete customer quotation and order lifecycle for custom and specialty-engineered components.
• Prepare and deliver customer quotations, proposals, and sales orders in a timely and accurate manner.
• Review customer specifications, drawings, models, and application requirements to develop effective technical solutions.
• Interpret engineering drawings and technical documentation to ensure customer requirements are clearly understood and communicated.
• Collaborate with customers and SCHUNK Design Engineering teams to develop design specifications, drawings, and custom solutions.
• Coordinate prototype development, testing, and application support, ensuring final designs meet customer expectations, quality standards, and performance requirements.
• Track and follow up on quotations, opportunities, and sales orders to support business growth and customer satisfaction.
• Develop and manage project timelines, coordinating design, production, and delivery activities with internal teams and manufacturing facilities.
• Monitor order progress, proactively addressing production, scheduling, or delivery challenges to meet customer and business objectives.
• Provide technical support, product training, and application guidance to customers, distributors, and internal sales teams through webinars, virtual meetings, and onsite visits.
• Deliver exceptional customer service through phone, email, and onsite support.
• Enter and manage customer quotations and sales orders within SAP, ensuring accurate documentation and order tracking.
• Identify, troubleshoot, and resolve customer concerns, technical issues, and product delivery challenges.
• Support Technical Specialists and Customer Service Representatives as needed to ensure seamless customer support and business continuity.
• Partner cross-functionally with Tool holding, Workholding, Automation Components, Production, Sales, and Marketing teams on customer projects, trade shows, product launches, and internal initiatives.
• Contribute to continuous improvement efforts that enhance customer experience, operational efficiency, and business performance.
• Travel up to 5% as required for customer visits, training, trade shows, and business meetings.

Requirements

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing Technology, or a related technical field, or an equivalent combination of education, training, and hands-on experience in CNC machining, metal cutting, work holding, fixturing, or tool holding applications.
• Strong project management and organizational skills with the ability to prioritize multiple tasks, projects, and competing deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications and experience working with CAD/CAM software, 3D models, and STEP files.
• Ability and willingness to quickly learn and effectively utilize internal business systems, including ERP and CRM platforms.
• Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to customers, distributors, sales personnel, engineers, and other stakeholders.
• Demonstrated ability to interpret and analyze technical drawings, engineering specifications, operating instructions, maintenance manuals, and other technical documentation.
• Strong analytical and problem-solving abilities, including identifying root causes, evaluating alternatives, and implementing effective solutions.
• Self-motivated and customer-focused with the ability to work independently while contributing effectively within a cross-functional team environment.
• Proven ability to…