Durable Medical Equipment Coordinator

Duke Health Integrated Practice – Durable Medical Equipment Coordinator, Orthopaedics

At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

We are seeking a Durable Medical Equipment Coordinator responsible for performing a variety of duties to insure the DME program at their clinic site is run efficiently, safely, and profitably. They may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks.

• Properly fitting patients with many different types of orthopedic braces, custom molded splints and devices within manufacturer guidelines.
• Review claims in DME WQs for your site to verify claims are clean and all documentation meets guidelines. Bring outstanding issues to attention of providers, local site leadership and DME Program Manager.
• Review inventory PAR levels and leakage, order stock, and stocking received inventory.
• Train and provide oversight at different locations to verify products are being applied to patients within manufacturer and safety guidelines.
• Forwarding all invoices to the HCA for payment once confirmation of product is received.
• Following up with any patient questions/concerns about DME products and billing issues.
• Review products, introduce them to faculty, and follow process to add them to Epic preference list and educate staff.
• Other duties as assigned by your manager or clinic leadership.

• Bachelor Degree – Prefer:
  Biological science / Exercise Science / Kinesiology
• 1 year prior experience in a clinic setting preferred
• Customer service experience preferred
• Patient care experience preferred

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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