Virtual Access Educator; VAE

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of Pharma Cord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit

As a Virtual Access Educator (VAE) you will help support patient access to critical therapies by resolving access challenges through virtual education of healthcare provider (HCP) and support staff at sites of care. The VAE will be HCP-facing and serve as the subject-matter expert on regional payer access, prior authorizations, appeals processes, and patient support financial assistance offerings. This role focuses on ensuring timely and effective patient access and is strictly non-promotional and does not involve sales or the provision of clinical care/medical advice.

Key Responsibilities:

• Lead, coach, and mentor a high-performing national VAE team, ensuring consistent delivery of high-quality virtual access education and reimbursement support.
• Partner with Sales and Market Access leadership to align reimbursement strategies with brand and territory goals.
• Oversee VAE expertise in retail prior authorization processes, pharmacy benefit troubleshooting, payer requirements, and appeals pathways.
• Monitor team performance across defined KPIs, including triage time, enrollment efficiency, case resolution cycle time, documentation quality, and HCP satisfaction.
• Implement standardized processes, best practices, and compliant workflows for all VAE interactions.
• Serve as primary liaison across internal teams to identify, upscale, and resolve systemic access barriers.
• Guide the team in effective virtual engagement techniques, including platform use, presentation skills, and efficient troubleshooting.
• Ensure all activities adhere to HIPAA requirements, non-promotional standards, and all SOP/BRD policies. Reinforce the compliant use of approved materials and approved talk tracks only.
• Oversee consistent and accurate CRM documentation, ensuring data quality, completeness, and insights that drive access strategy.

Qualifications:

Required

• Proven leadership experience managing remote or field-based teams.
• 8+ years in the pharmaceutical or healthcare industry, with strong expertise in HCP access, reimbursement, and pharmacy benefits.
• Demonstrated collaboration with Field Sales, Market Access, and other commercial stakeholders.

Preferred

• Experience leading reimbursement or access teams supporting retail medications.
• Expertise in managing access complexities, especially for new-to-market therapies.
• Ability to translate payer insights into actionable coaching for access teams.
• Strong competency with CRM platforms (e.g., Veeva) and virtual engagement technologies

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Location Preferences:

• Re…