Manager, Investigator Management Solutions

Manager, Investigator Management Solutions

Updated: March 4, 2026
Location: Morrisville, NC, United States
Job :

Description

Manager, Investigator Management Solutions

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:

WORK HERE MATTERS EVERYWHERE

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

• Manages a team of Investigator Management Specialists. Line management responsibilities including professional development, performance appraisals, and employee counseling for staff. Assigns project work and reviews workload for all direct reports. Manages staff by establishing goals that will increase knowledge and skill level, and by delegating tasks commensurate with skill level.
• Provides leadership and direction for team in support of the overall goals and objectives of the Investigator Payment department and Company. Implements overall department strategies as defined by Director, IMS and other leadership.
• Ensures that the team is tracking investigator payments, releasing payments when authorized, and working with global A/R to bill sponsors for deposits on a timely basis.
• Provides guidance to team members on how to review and understand sponsor contracts and site contracts.
• Ensure sponsor reporting is provided in a timely and accurate manner.
• Ensures project trackers are updated weekly to reflect correct balances of customer investigator payment cash deposits on hand and that they are available and provided to Company or sponsor team members as needed.
• Reviews Accounting master tracker balances to confirm agreement with investigator payment records. Assists with tracking unbilled balances.
• Assists with customer audits of investigator payment deposits and payments and ensures prompt and accurate completion of investigator payment staff assigned audit activities. Supports project close out process to ensure investigator payment balances are accurate and provided timely.
• Assists with management of the systems used for investigator payment tracking; acts as administrator for Impact and other systems. Identifies when additional training is needed for project teams and investigator payment staff on systems used within the company. Assists with the development, implementation, and maintenance of systems, and may supervise certain activities during systems implementation. Identifies necessary modifications to existing systems based on input from project team leaders and investigator payment staff and drives to resolution.
  
  Provides input for long term IT plans.
• Leads Investigator Payment Administration projects that impact customer deliverables or provide efficiencies to the team.
• Assists with developing appropriate metrics on…